RSPA Solution Center

Thank You Annual Sponsors!

Electronic Payments/Financing
Cardknox
CCA Financial CD Financial Company, Inc.
COCARD
Datacap Systems, Inc.
Discover Global Network
Elavon
Electronic Payments
EVO Payments
Global Payments Integrated
North American Bancard
Payment Logistics
Payway
Quikstone Capital Solutions
Shift4 Payments

Hardware Manufacturer
AMETEK Powervar
APG Cash Drawer
AURES TECHNOLOGIES, INC.
Bixolon America, Inc.
Brother Mobile Solutions
Cherry Americas
Cipherlab
Citizen Systems America
Cyber Power Systems (USA), Inc.
DENSO ADC
Gamber-Johnson LLC
Innovative
InVue
Kilotech
Partner Tech Corp
Pioneer
POSBANK USA
Posiflex
Protech Systems
Seiko Instruments USA
Star Micronics
TG3 Electronics, Inc.
Touch Dynamic
VAULT

Hardware/Software
Blue Ridge Networks
CRS Inc.
eatOS by POSLABS
Elo
Epson America, Inc.
Equinox Payments
Ganymede Technologies Corp
Glimpse
Heartland
HP
Loop Insights
MagTek, Inc.
Millennium Digital Technologies
Netsurion
PAR
PAX Technology Inc.
Pointy from Google
POS Nation
POSitive Technology
Red River Software
Toshiba Global Commerce Solutions
Vend
Verifone

Software
ACCEO Logivision
Auto-Star Compusystems Inc.
Chatter
CyberLink | FaceMe
EdgeServ POS
Enroll & Pay
FastSensor
ItsaCheckmate.com
LINGA
LOC Software
Ordyx POS
RedIron Technologies
Retail Management Hero
Revel Systems
RPOWER POS
Shopify
Solvent
SOOP
Tabit Technologies
Total Touch POS
Tri-Tech
TruRating

Technology Distributor
BlueStar
Givex
POSDATA Group, Inc.
ScanSource

Reseller & ISV Support Services
The Business Solutions Network
Card Marketing Services
COACT
Digital Transactions
General Credit Forms, Inc.
Mastery Partners
Nextbite
Vanguard ID
Verizon
Vigilix
XaaS Journal

Preliminary Agenda-at-a-Glance

Saturday – August 1, 2020

RSPA Board Meeting 9:00A – 5:00P

Implementing an Effective Sales Management Program
Key Components to Driving Results and Productivity of Sales Teams Download Video Download Audio Only Dave Menton

Learning From Another’s Forensic Engagement Download Video Download Audio Only Adam Perella

Meet the Modern Marketer: Content Marketing Key Concepts Download Video Download Audio Only Mark Fraker and James Korte

Things You Can Do Right NOW to Improve the Value of Your Business Download Video Download Audio Only Tom Bronson

Branch tracks

8 Key Drivers of Business Value Download Video Download Audio Only Jim Kahrs

Best Practices for Qualifying your Prospects Download Video Download Audio Only Phil McCarthy

Building A Sustainable Sales Team in Times of Change Download Video Download Audio Only Chris Lybeer

Capital For Business Growth Download Video Download Audio Only Jon Engleking

Delivering the Right Content Download Video Download Audio Only Stephen Bergeron

Expect Change For Success Download Video Download Audio Only Mark Schulze

Hijacking Customer Success Download Video Download Audio Only Butch Langlois and Jake West

How to Create an Effective Sales Compensation Plan Download Video Download Audio Only P.J. Tierney

Innovation as the Key to Success Download Video Download Audio Only Mark Paley

Innovative and Simple Solutions for SMB Payments Download Video Download Audio Only Jim Parkinson

Marketing In The Digital Age Download Video Download Audio Only Stephen Bergeron

Merging Payments and the Ideal Customer Experience Download Video Download Audio Only John Arato

Practical Customer Service Tools Download Video Download Audio Only Andrew Bourne

Put On Your Own Mask Before Helping Others – Critical Security Controls for Resellers Download Video Download Audio Only Nathan Sweaney

There is No Silver Bullet -Why Multi-Layer Security Strategies are Critical to Success Download Video Download Audio Only John Ayers

VAR & ISV Secrets to Maximizing Your Vendor Partner Relationships Download Video Download Audio Only Moderated by Jim Roddy

Win More Business by Selling 24.7.365 with Marketing Automation Download Video Download Audio Only Jeremy Julian

Leadership in You -If You Don’t Prioritize Your Development No One Will Download Video Download Audio OnlyKathy Meader and Shannon Reichart

Breakouts

Balancing Retail, Hospitality and Security (Slides Unavailable) Download Video Download Audio Only Michael Weaver

Blocking Breaches with Blockchain Download Video Download Audio Only Dee Duncan

Cloud or Client Server – A Winning Recipe For Each Download Video Download Audio Only Bob Bauer

Credit Card Processing 101 – Winning Strategies for the Convergence of Industries Download Video Download Audio Only Dan Brattland

Innovating as an SMB Reseller Download Video Download Audio Only Alan Outlaw

Keeping Your Top Talent Download Video Download Audio Only Chelsey Paulson

Positioning VAR Businesses for SMB Success Download Video Download Audio Only Jeff Riley and Chris Rumpf

The Challenge of Implementing Saas Download Video Download Audio Only Andrew Warker

The Voice of the Customer Download Video Download Audio Only Ansley Hoke

Unlocking the Hidden Value of Recurring Revenue Download Video Download Audio Only Chad Carr

Pacesetter Awards

Winners for the current year will be selected in mid-June and recognized at at the 2020 RSPA Academy Education Symposium. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting, at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.
Who are you nominating?*
My company.
Another company.
Nominator Information
Your Name*
First Last
Your Company*
Your Email*

Your Phone Number (optional)
Nominee Information
Nominated Company*
Why do you think this company deserves to be recognized by the RSPA?*
Include as many details as possible about accomplishments over the past 12 months. Answers can include: significant innovation(s), unique installation(s), new product development, significant company growth, contributions to community and award recognition.

Hall of Fame Nominations

Inductee for the current year will be selected in mid-July and recognized at the 2020 RSPA Academy Education Symposium. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting, at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.
Nominator Information
Your Name*
First Last
Your Company*
Your Email*

Your Phone Number (optional)
Nominee Information
Nominee Name*
First Last
Nominee Company*
Nominee Email*

Nominee Phone Number (optional)
Significant contribution to and/or influence on the industry*
Minimum of 150 words

Essay Instructions

Each applicant is required to submit a Scholarship Application Essay. This is a two-page, double-spaced paper, which cannot be handwritten. Type the essay on white, 8.5” x 11” paper and upload it with your other materials at the end of this application.

Please choose One of the following topics below for your essay:

What critics say about a particular book, movie, or television show can be very important to the success of the work. Imagine you are the critic. Write a review of a book, movie, or television show. Discuss its strengths and weaknesses i.e. plot, tone, type of audience that should or shouldn’t see it, believability, etc. You may reference the plot, but don’t include a plot summary. Finally, give it a ranking from one to ten.

Imagine your high school or university is having serious financial problems. It needs to eliminate one course of study. What would you eliminate and why? What should never be eliminated? Explain.

TIPS FOR CREATING YOUR ESSAY SUBMISSION: The essay should show original and serious thinking on the part of the applicant and should demonstrate the applicant’s ability to express those thoughts clearly and accurately. A third page may be added to cite sources if quotes, purported facts, etc. are used. The essay should be coherent; it should have a clear beginning, middle and end. Begin by introducing the topic and set forth the boundaries of the subject. Do not be vague or too expansive. Instead, be specific and well-disciplined. You may want to follow these steps in preparing your essay:

Outline your essay. Write a rough draft and review it by asking yourself such questions as: Is it clear? Are questions raised by this essay left unanswered? Is the topic clearly defined? Are the ideas well developed? Are the ideas concrete?

Finalize your essay, asking yourself these questions: Is this precise or too general? Is it concise or does it ramble? Have I used grammar properly? Is this essay persuasive? Are the quotes accurate? Are the facts valid? Are my thoughts and conclusions well organized?

Become a NextGEN sponsor

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W2W Leader of the Year Nominations

The W2W Leader of the Year award has been created to recognize a woman in the Retail Technology Industry, who is determined to reshape the industry and create a smarter and more inclusive future.

This honor recognizes a woman who has demonstrated key characteristics of a pioneer paving the way in the Retail Technology Industry. These include:

Professionalism – commits to the continual improvement of knowledge and skills, while providing motivation to others in the industry

Leadership – is a positive role model and actively seeks to bring greater diversity to the technology industry

Mentorship – enables professional growth of those they manage or mentor through their actions and encouragement

Communication – displays strength in both interpersonal and organizational communication

Winner for the current year will be selected in mid-July and recognized at at the 2020 RSPA Academy Education Symposium. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting, at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

Disclaimer: By submitting this ballot RSPA member confirms they are employed by a member company in good standing. Incomplete nominations, or nominations that do not address all criteria, will not be considered.
Nominator Information
Your Name*
First Last
Your Company*
Your Email*

Your Phone Number (optional)
Nominee Information
Nominee Name*
First Last
Nominee Company*
Nominee Email*

Nominee Phone Number (optional)
Please describe why you believe this candidate is deserving of this award. Please provide examples where possible. Specifics are appreciated.*
Minimum of 150 words

The RSPA Academy proudly presents our second Regional Education Event being held on Tuesday, May 7th in Tampa, Florida. Join RSPA and sponsor EVO Payments, for a 1 day, on-site workshop like no other event in the industry. Agenda topics include:

Market Sizing/Market Potential Indexing

Sales Process Methodology

Sales KPI’s/Metrics.

Hosted by EVO Payments at their headquarters in Tampa, FL and led by RSPA’s VP of Sales, Dave Menton and VP of Education, Kathy Meader, this interactive workshop event will help you think about change and transformation in your sales organization. Join your colleagues as they share best practices around:

Identifying a target market

Deploying a sales team to execute against sales targets

Implementing a disciplined sales process

Leveraging sales management best practices

Measuring and monitoring Key Performance Indicators around Sales Activity and Results

Registration will open at 9:30 AM. The workshop will be held from 10:00 am – 3:30 pm and lunch will be provided for all attendees. Seats are limited, so click here to register today!

Registration is complimentary for Current RSPA Members. For lasped and non-member companies:

$50 1 individual*

$75 2 individuals of the same company*

$100 3+ individuals of the same company (best value)*

*Cost will be credited towards renewal or new membership fees if activated within 30 days of the event.

Join us as we review the lessons we learned from forensics investigations in 2018. Dave Ellis, SecurityMetrics’ VP of Investigations (PFI, GCIH, CISSP, QSA), also gives his forensic predictions for 2019 to help you strengthen your organization’s defense. Dave is also joined by John Bartholomew, SecurityMetrics’ SVP of Technology (PCIP), for a Q&A session where they answer questions about data security and breaches.

REGISTER NOW!

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By incorporating the newest in payment technologies into your POS sales pitch, both POS VARs and ISVs can complement their existing sales points while differentiating their product from a competitor. Join Matt Bruno VP of Sales for Payment Logistics as he looks at a few of the new technologies, their functionality and, most importantly, how dealers can capitalize on these new tools.

REGISTER NOW!

Let’s face it. Our most valuable resources walks out of our offices at the end of each workday…that resource is our people. The question every leader should ask themselves is “Have I done enough today to ensure they come back tomorrow?” Join Paul and Shannon for the 1st part of this 2-Part session that will assist you in developing your people. Part 1 will focus on HOW to develop your people and where to exert your time and energy.

REGISTER NOW!

Step 1 of 2

Faculty Application
Name*
First Last
Company Name*
Title*
Phone*
Email*

Are you an RSPA member?*
Membership Type*
Number of years you've been a member*

Please state why you are interested in joining the RSPA Academy Faculty.*
Past RSPA experience*
(Board positions, committee experience, conference speaker etc.)
Which functional discipline are you interested in addressing?*
Choose all that apply. Hold CTRL to select multiple answers.
If you answered 'other,' please specify.*
Do you have experience delivering content in this area? Please describe*
Would you be willing to travel occasionally to deliver or facilitate content?*
Please attach an example of past course materials or presentations you would like reviewed with your application.

Drop files here or

Please submit your resume.

From the following, select ALL that you are interested in.
Canadian
Security
Education and Certification
Membership
Marketing
NextGEN
Scholarships and Awards
Strategic Technology Solutions (STS)
W2W - Women in Retail
Canadian: Responsible for identifying new members in the Canadian market and assisting with annual Community networking events (one in-country).

Security: This committee’s focus is to help the retail technology industry better understand the realities and risks of PCI Compliance and to provide the voice of our community to strategic partners, such as the PCI-SSC.

Education and Certification: This committee serves as the advisory board for the RSPA by providing recommendations on content and assisting with the execution of industry education for members. Included in this has been support with content and breakout sessions for both INSPIRE and RetailNOW.

Membership: Responsible for helping to grow and retain RSPA membership. This committee also assists in outreach to other organizations to encourage membership and engagement.

Marketing: This committee helps raise awareness of the RSPA brand and image, as well as works closely with the RSPA team on creating and branding campaigns and initiatives.

NextGEN: We are working to build a community of RSPA members that will help the industry evolve and continue to flourish. Those that are creating and offering new solutions as well as those that will take ownership as the previous generation begins to transition who are at any level of their organization (executive, sr management, management, entry level, etc). You don’t have to be a leader today to help guide the RSPA for tomorrow.

Scholarships and Awards: Assists with assessment of the RSPA scholarship program and evaluates and provides suggestions regarding RSPA’s Vendor Awards of Excellence awards program. This year we will break into two separate work streams: one to evaluate the awards categories and voter engagement and the other to promote donations to the scholarship fund.

Strategic Technology Solutions (STS): The STS committee works to identify emerging technologies that may be of benefit/interest to RSPA members and/or their customers. The committee also provides an article published in each issue of connect magazine.

W2W - Women In Retail: The W2W Committee works to unite, lift and empower women in technology by providing educational opportunities and peer to peer collaboration in a supportive environment.
Name*
First Last
Email*

Company*
Phone

Time Function

6:00pm – 7:00pm Open Networking & Tabletops
Open Bar & Passed hors d’oeuvres

7:00pm – 7:10pm RSPA Welcome & Intro
RSPA President & CEO: John Kirk

7:10pm – 7:55pm Guest Speaker
Michael Leblanc

8:00pm – 8:55pm Open Networking & Tabletops
Hockey Hall of Fame Games

8:55pm – 9:00pm Closing
RSPA Canadian Committee Chair: Paul Leduc

NextGEN Email List Sign Up Form

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Saturday – August 1, 2020
RSPA Board Meeting	9:00A – 5:00P
Implementing an Effective Sales Management Program Key Components to Driving Results and Productivity of Sales Teams Download Video Download Audio Only	Dave Menton
Learning From Another’s Forensic Engagement Download Video Download Audio Only	Adam Perella
Meet the Modern Marketer: Content Marketing Key Concepts Download Video Download Audio Only	Mark Fraker and James Korte
Things You Can Do Right NOW to Improve the Value of Your Business Download Video Download Audio Only	Tom Bronson

Branch tracks
8 Key Drivers of Business Value Download Video Download Audio Only	Jim Kahrs
Best Practices for Qualifying your Prospects Download Video Download Audio Only	Phil McCarthy
Building A Sustainable Sales Team in Times of Change Download Video Download Audio Only	Chris Lybeer
Capital For Business Growth Download Video Download Audio Only	Jon Engleking
Delivering the Right Content Download Video Download Audio Only	Stephen Bergeron
Expect Change For Success Download Video Download Audio Only	Mark Schulze
Hijacking Customer Success Download Video Download Audio Only	Butch Langlois and Jake West
How to Create an Effective Sales Compensation Plan Download Video Download Audio Only	P.J. Tierney
Innovation as the Key to Success Download Video Download Audio Only	Mark Paley
Innovative and Simple Solutions for SMB Payments Download Video Download Audio Only	Jim Parkinson
Marketing In The Digital Age Download Video Download Audio Only	Stephen Bergeron
Merging Payments and the Ideal Customer Experience Download Video Download Audio Only	John Arato
Practical Customer Service Tools Download Video Download Audio Only	Andrew Bourne
Put On Your Own Mask Before Helping Others – Critical Security Controls for Resellers Download Video Download Audio Only	Nathan Sweaney
There is No Silver Bullet -Why Multi-Layer Security Strategies are Critical to Success Download Video Download Audio Only	John Ayers
VAR & ISV Secrets to Maximizing Your Vendor Partner Relationships Download Video Download Audio Only	Moderated by Jim Roddy
Win More Business by Selling 24.7.365 with Marketing Automation Download Video Download Audio Only	Jeremy Julian

Breakouts
Balancing Retail, Hospitality and Security (Slides Unavailable) Download Video Download Audio Only	Michael Weaver
Blocking Breaches with Blockchain Download Video Download Audio Only	Dee Duncan
Cloud or Client Server – A Winning Recipe For Each Download Video Download Audio Only	Bob Bauer
Credit Card Processing 101 – Winning Strategies for the Convergence of Industries Download Video Download Audio Only	Dan Brattland
Innovating as an SMB Reseller Download Video Download Audio Only	Alan Outlaw
Keeping Your Top Talent Download Video Download Audio Only	Chelsey Paulson
Positioning VAR Businesses for SMB Success Download Video Download Audio Only	Jeff Riley and Chris Rumpf
The Challenge of Implementing Saas Download Video Download Audio Only	Andrew Warker
The Voice of the Customer Download Video Download Audio Only	Ansley Hoke
Unlocking the Hidden Value of Recurring Revenue Download Video Download Audio Only	Chad Carr

$50	1 individual*
$75	2 individuals of the same company*
$100	3+ individuals of the same company (best value)*

Time	Function
6:00pm – 7:00pm	Open Networking & Tabletops Open Bar & Passed hors d’oeuvres
7:00pm – 7:10pm	RSPA Welcome & Intro RSPA President & CEO: John Kirk
7:10pm – 7:55pm	Guest Speaker Michael Leblanc
8:00pm – 8:55pm	Open Networking & Tabletops Hockey Hall of Fame Games
8:55pm – 9:00pm	Closing RSPA Canadian Committee Chair: Paul Leduc