RSPA Retail IT Community Roundtables -

Register Today: “Retail IT Roundtable: Payments & Cannabis” RSPA Roundtable
The RSPA Cannabis Community is hosting an online roundtable February 17 focused on “Payments & Cannabis.” This roundtable is part of the RSPA Series of Retail IT Community Roundtables. In this roundtable, we’ll discuss how retail IT solution providers can best position themselves to take advantage of payment opportunities in cannabis. All RSPA members will receive an on-demand recording of the Roundtable to share with their team members and one registrant will win a copy of the business bestseller Read To Lead: The Simple Habit That Expands Your Influence and Boosts Your Career by Jeff Brown and Jesse Wisnewski.

Participating in the Roundtable series is easy and beneficial to your business. Learn more and register today at no charge:

RSPA Series of Retail IT Community Roundtables

The RSPA hosts online Retail IT Community Roundtables to provide VAR and ISV members with insights to accelerate their businesses. Roundtable participants receive business tools and templates designed by RSPA members and staff, plus one lucky Roundtable participant win a best-selling business book. If you would like to register at no charge for the next Roundtable, please email Membership@GoRSPA.org. RSPA Members can access on-demand Roundtables below.

On-Demand Roundtables

Stopping Employee Turnover Starts with Creating a World-Class Culture

Hosted by W2W Canadian Community
Best practices that enable both flexibility and productivity
Compensation best practices that reward employees (and don’t break the bank)
How strong leadership teams develop new employees so they become star performers

This is a member-only benefit, please login to access this on-demand recording.

New (and Improved) Strategies for Canadian VARs

Hosted by RSPA Canadian Community
Effective sales and marketing tactics for VARs
Updated customer service best practices
Technologies on the horizon VARs should investigate

This is a member-only benefit, please login to access this on-demand recording.

ISV Challenges & Emerging Opportunities

Hosted by RSPA Niche & Startup ISV Community
The landscape for ISV acquisitions for the rest of 2021 and beyond
Best practices for growing your VAR network and managing your channel
Biggest opportunities and challenges for ISVs in 2021

Find additional resources here.

The Future of Our Channel – and What To Do About It

Hosted by RSPA W2W Community
What the retail IT channel will look like in five years
How professional development helps your team adapt to an ever-changing landscape

Find additional resources here.

VAR/ISV Opportunities & Hurdles in the Cannabis Vertical

Hosted by RSPA Cannabis Community
Revenue forecasts for the cannabis vertical, including insights into growth rates for the B2B dispensary market and the retail IT channel
Effective tactics for securing attention from dispensary decision makers
Cannabis IT pitfalls, hurdles, and challenges

Find additional resources here.

Best Practices to Sync Sales & Marketing

Hosted by RSPA NextGEN Community
Biggest challenges when coordinating sales and marketing
Effective actions and tools to integrate sales and marketing efforts

Find additional resources here.

New Customer Realities VARs Need To Know

Hosted by RSPA Canadian Community
How VARs/ISVs can help retailers face challenges and create opportunities

Find additional resources here.

Emerging Technologies, New Opportunities

Hosted by RSPA Canadian Community
How VARs and ISVs can open new doors and grow sales

Find additional resources here.

What ISVs Want from Vendors

insights on actions vendors can take to benefit their software developer partners

Find additional resources here.

What VARs Want from Vendors

The importance of vendors providing reliable products, education on new technologies, and marketing assistance
Vendor commitment to channel partners

Find additional resources here.

Key Areas VARs and ISVs Must Address as Canada Reopens from COVID-19

Hosted by RSPA Canadian Community
Services VARs should offer their merchants
How VARs and ISVs are adjusting their sales approach

Find additional resources here.

RSPA Trusted Advisor Ep. 16: Retail IT Community Roundtable on COVID-19 (Session 4)

CARES Act and PPP (Paycheck Protection Program) resources
Sales/marketing adjustments during the COVID-19 crisis

Find additional resources here.

RSPA Trusted Advisor Ep. 15: Retail IT Community Roundtable on COVID-19 (Session 3)

Firsthand experiences applying for a PPP (Paycheck Protection Program) loan

Find additional resources here.

RSPA Trusted Advisor Ep. 14: Retail IT Community Roundtable on COVID-19 (Session 2)

Protecting your employees and merchant during the COVID-19 crisis
Introducing new products like e-commerce solutions
Enabling employees to work from home

Find additional resources here.

RSPA Trusted Advisor Ep. 13: Retail IT Community Roundtable on COVID-19 (Session 1)

Loans and grants for solution providers
Managing your finances during a period of extreme uncertainty

Find additional resources here.

Preliminary Agenda-at-a-Glance

Saturday – August 1, 2020
RSPA Board Meeting	9:00A – 5:00P
Implementing an Effective Sales Management Program Key Components to Driving Results and Productivity of Sales Teams Download Video Download Audio Only	Dave Menton
Learning From Another’s Forensic Engagement Download Video Download Audio Only	Adam Perella
Meet the Modern Marketer: Content Marketing Key Concepts Download Video Download Audio Only	Mark Fraker and James Korte
Things You Can Do Right NOW to Improve the Value of Your Business Download Video Download Audio Only	Tom Bronson

Branch tracks
8 Key Drivers of Business Value Download Video Download Audio Only	Jim Kahrs
Best Practices for Qualifying your Prospects Download Video Download Audio Only	Phil McCarthy
Building A Sustainable Sales Team in Times of Change Download Video Download Audio Only	Chris Lybeer
Capital For Business Growth Download Video Download Audio Only	Jon Engleking
Delivering the Right Content Download Video Download Audio Only	Stephen Bergeron
Expect Change For Success Download Video Download Audio Only	Mark Schulze
Hijacking Customer Success Download Video Download Audio Only	Butch Langlois and Jake West
How to Create an Effective Sales Compensation Plan Download Video Download Audio Only	P.J. Tierney
Innovation as the Key to Success Download Video Download Audio Only	Mark Paley
Innovative and Simple Solutions for SMB Payments Download Video Download Audio Only	Jim Parkinson
Marketing In The Digital Age Download Video Download Audio Only	Stephen Bergeron
Merging Payments and the Ideal Customer Experience Download Video Download Audio Only	John Arato
Practical Customer Service Tools Download Video Download Audio Only	Andrew Bourne
Put On Your Own Mask Before Helping Others – Critical Security Controls for Resellers Download Video Download Audio Only	Nathan Sweaney
There is No Silver Bullet -Why Multi-Layer Security Strategies are Critical to Success Download Video Download Audio Only	John Ayers
VAR & ISV Secrets to Maximizing Your Vendor Partner Relationships Download Video Download Audio Only	Moderated by Jim Roddy
Win More Business by Selling 24.7.365 with Marketing Automation Download Video Download Audio Only	Jeremy Julian

Leadership in You -If You Don’t Prioritize Your Development No One Will Download Video Download Audio OnlyKathy Meader and Shannon Reichart

Breakouts
Balancing Retail, Hospitality and Security (Slides Unavailable) Download Video Download Audio Only	Michael Weaver
Blocking Breaches with Blockchain Download Video Download Audio Only	Dee Duncan
Cloud or Client Server – A Winning Recipe For Each Download Video Download Audio Only	Bob Bauer
Credit Card Processing 101 – Winning Strategies for the Convergence of Industries Download Video Download Audio Only	Dan Brattland
Innovating as an SMB Reseller Download Video Download Audio Only	Alan Outlaw
Keeping Your Top Talent Download Video Download Audio Only	Chelsey Paulson
Positioning VAR Businesses for SMB Success Download Video Download Audio Only	Jeff Riley and Chris Rumpf
The Challenge of Implementing Saas Download Video Download Audio Only	Andrew Warker
The Voice of the Customer Download Video Download Audio Only	Ansley Hoke
Unlocking the Hidden Value of Recurring Revenue Download Video Download Audio Only	Chad Carr

Essay Instructions

Each applicant is required to submit a Scholarship Application Essay. This is a two-page, double-spaced paper, which cannot be handwritten. Type the essay on white, 8.5” x 11” paper and upload it with your other materials at the end of this application.

Please choose one of the following topics below for your essay:

2020–what a year! Although it may seem hard to believe, we will get through this and life will return to a new normal. Someday you will probably be asked by your children or someone else to describe this year. When historians write about the past, they rely on published documents that delineate events and personal accounts that are based on emotional recollections. What would you say? In a well-organized essay, recount your experience with this year. You may discuss 2020 in general or focus on one or two aspects, ie. Covid, masks, education, politics, etc. You may write this as a fact-based article or a personal account of how this affected you.

This year also called into question how we teach and how we learn. We know that some people learn best by reading, others need to hear or even experience some elements of the material. E-learning became a necessity in many cases and may or may not become a feature of education in the future. How do you learn best? What was your experience with E-learning? How do you feel educators should proceed in the future? In a well-organized essay, explain your model for an education system that benefits the most students. Use your own experiences to support your ideas.

TIPS FOR CREATING YOUR ESSAY SUBMISSION: The essay should show original and serious thinking on the part of the applicant and should demonstrate the applicant’s ability to express those thoughts clearly and accurately. A third page may be added to cite sources if quotes, purported facts, etc. are used. The essay should be coherent; it should have a clear beginning, middle and end. Begin by introducing the topic and set forth the boundaries of the subject. Do not be vague or too expansive. Instead, be specific and well-disciplined. You may want to follow these steps in preparing your essay:

Outline your essay. Write a rough draft and review it by asking yourself such questions as: Is it clear? Are questions raised by this essay left unanswered? Is the topic clearly defined? Are the ideas well developed? Are the ideas concrete?

Finalize your essay, asking yourself these questions: Is this precise or too general? Is it concise or does it ramble? Have I used grammar properly? Is this essay persuasive? Are the quotes accurate? Are the facts valid? Are my thoughts and conclusions well organized?

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The RSPA Academy proudly presents our second Regional Education Event being held on Tuesday, May 7th in Tampa, Florida. Join RSPA and sponsor EVO Payments, for a 1 day, on-site workshop like no other event in the industry. Agenda topics include:

Market Sizing/Market Potential Indexing

Sales Process Methodology

Sales KPI’s/Metrics.

Hosted by EVO Payments at their headquarters in Tampa, FL and led by RSPA’s VP of Sales, Dave Menton and VP of Education, Kathy Meader, this interactive workshop event will help you think about change and transformation in your sales organization. Join your colleagues as they share best practices around:

Identifying a target market

Deploying a sales team to execute against sales targets

Implementing a disciplined sales process

Leveraging sales management best practices

Measuring and monitoring Key Performance Indicators around Sales Activity and Results

Registration will open at 9:30 AM. The workshop will be held from 10:00 am – 3:30 pm and lunch will be provided for all attendees. Seats are limited, so click here to register today!

Registration is complimentary for Current RSPA Members. For lasped and non-member companies:

$50 1 individual*

$75 2 individuals of the same company*

$100 3+ individuals of the same company (best value)*

*Cost will be credited towards renewal or new membership fees if activated within 30 days of the event.

Join us as we review the lessons we learned from forensics investigations in 2018. Dave Ellis, SecurityMetrics’ VP of Investigations (PFI, GCIH, CISSP, QSA), also gives his forensic predictions for 2019 to help you strengthen your organization’s defense. Dave is also joined by John Bartholomew, SecurityMetrics’ SVP of Technology (PCIP), for a Q&A session where they answer questions about data security and breaches.

REGISTER NOW!

Let’s face it. Our most valuable resources walks out of our offices at the end of each workday…that resource is our people. The question every leader should ask themselves is “Have I done enough today to ensure they come back tomorrow?” Join Paul and Shannon for the 1st part of this 2-Part session that will assist you in developing your people. Part 1 will focus on HOW to develop your people and where to exert your time and energy.

REGISTER NOW!

By incorporating the newest in payment technologies into your POS sales pitch, both POS VARs and ISVs can complement their existing sales points while differentiating their product from a competitor. Join Matt Bruno VP of Sales for Payment Logistics as he looks at a few of the new technologies, their functionality and, most importantly, how dealers can capitalize on these new tools.

REGISTER NOW!

Step 1 of 2

Faculty Application
Name*
First Last
Company Name*

Title*

Phone*
Email*

Are you an RSPA member?*
Membership Type*
Number of years you've been a member*

Please state why you are interested in joining the RSPA Academy Faculty.*
Past RSPA experience*
(Board positions, committee experience, conference speaker etc.)
Which functional discipline are you interested in addressing?*
Choose all that apply. Hold CTRL to select multiple answers.
If you answered 'other,' please specify.*

Do you have experience delivering content in this area? Please describe*
Would you be willing to travel occasionally to deliver or facilitate content?*
Please attach an example of past course materials or presentations you would like reviewed with your application.

Drop files here or

Max. file size: 300 MB, Max. files: 3.

Please submit your resume.
Max. file size: 300 MB.

From the following, select ALL that you are interested in.
Canadian
Security
Education and Certification
Membership
Marketing
NextGEN
Scholarships and Awards
Strategic Technology Solutions (STS)
W2W - Women in Retail
Canadian: Responsible for identifying new members in the Canadian market and assisting with annual Community networking events (one in-country).

Security: This committee’s focus is to help the retail technology industry better understand the realities and risks of PCI Compliance and to provide the voice of our community to strategic partners, such as the PCI-SSC.

Education and Certification: This committee serves as the advisory board for the RSPA by providing recommendations on content and assisting with the execution of industry education for members. Included in this has been support with content and breakout sessions for both INSPIRE and RetailNOW.

Membership: Responsible for helping to grow and retain RSPA membership. This committee also assists in outreach to other organizations to encourage membership and engagement.

Marketing: This committee helps raise awareness of the RSPA brand and image, as well as works closely with the RSPA team on creating and branding campaigns and initiatives.

NextGEN: We are working to build a community of RSPA members that will help the industry evolve and continue to flourish. Those that are creating and offering new solutions as well as those that will take ownership as the previous generation begins to transition who are at any level of their organization (executive, sr management, management, entry level, etc). You don’t have to be a leader today to help guide the RSPA for tomorrow.

Scholarships and Awards: Assists with assessment of the RSPA scholarship program and evaluates and provides suggestions regarding RSPA’s Vendor Awards of Excellence awards program. This year we will break into two separate work streams: one to evaluate the awards categories and voter engagement and the other to promote donations to the scholarship fund.

Strategic Technology Solutions (STS): The STS committee works to identify emerging technologies that may be of benefit/interest to RSPA members and/or their customers. The committee also provides an article published in each issue of connect magazine.

W2W - Women In Retail: The W2W Committee works to unite, lift and empower women in technology by providing educational opportunities and peer to peer collaboration in a supportive environment.
Name*
First Last
Email*

Company*

Phone

W2W Leader of the Year Nominations

The W2W Leader of the Year award has been created to recognize a woman in the Retail Technology Industry, who is determined to reshape the industry and create a smarter and more inclusive future.

This honor recognizes a woman who has demonstrated key characteristics of a pioneer paving the way in the Retail Technology Industry. These include:

Professionalism – commits to the continual improvement of knowledge and skills, while providing motivation to others in the industry

Leadership – is a positive role model and actively seeks to bring greater diversity to the technology industry

Mentorship – enables professional growth of those they manage or mentor through their actions and encouragement

Communication – displays strength in both interpersonal and organizational communication

Winner for the current year will be selected in mid-June and will be recognized at RetailNOW 2021. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting (June 4), at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

Disclaimer: By submitting this ballot RSPA member confirms they are employed by a member company in good standing. Incomplete nominations, or nominations that do not address all criteria, will not be considered.
Nominator Information
Your Name*
First Last
Your Company*

Your Email*

Your Phone Number (optional)

Nominee Information
Nominee Name*
First Last
Nominee Company*

Nominee Email*

Nominee Phone Number (optional)

Please describe why you believe this candidate is deserving of this award. Please provide examples where possible. Specifics are appreciated.*
Minimum of 150 words

Hall of Fame Nominations

Inductee for the current year will be selected in mid-June and recognized at RetailNOW. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.
Nominator Information
Your Name*
First Last
Your Company*

Your Email*

Your Phone Number (optional)

Nominee Information
Nominee Name*
First Last
Nominee Company*

Nominee Email*

Nominee Phone Number (optional)

Significant contribution to and/or influence on the industry*
Minimum of 150 words

Time Function

6:00pm – 7:00pm Open Networking & Tabletops
Open Bar & Passed hors d’oeuvres

7:00pm – 7:10pm RSPA Welcome & Intro
RSPA President & CEO: John Kirk

7:10pm – 7:55pm Guest Speaker
Michael Leblanc

8:00pm – 8:55pm Open Networking & Tabletops
Hockey Hall of Fame Games

8:55pm – 9:00pm Closing
RSPA Canadian Committee Chair: Paul Leduc

NextGEN Email List Sign Up Form

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Become a NextGEN sponsor

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