Please provide a description of your company in 50 words or less.
SCI Group Inc. (SCI) is one of Canada’s leading 3PL providers, delivering end-to-end supply chain solutions across the country. Trusted by clients in the retail, e-commerce, technology, and healthcare sectors, SCI provides end-to-end tailored and scalable solutions that improve business results and customer satisfaction.
Why did you join RSPA?
RSPA is a well-respected community that provides access to both resources and connections. SCI is excited to join RSPA to leverage the guidance from the counsel and the community, as well as the RSPA Academy. Given that retail as a key vertical for SCI, we are excited to develop strategic relationships with community members and continue to grow in the retail IT /POS channel. We are excited to share our expertise with community members and provide access to innovative solutions to manage unpredictable demand and deliver exceptional customer service.
What are the core values of your company?
SCI’s trustworthy reputation among retailers, technology companies, healthcare organizations and manufacturers demonstrate our operational excellence, which is a direct result of our four core values.
Our core values include:
- Client Intimacy / Trust: Integrating into an organization in a manner that truly makes SCI the extension of the client’s team.
- Continuous improvement / Innovation: SCI promotes continuous improvement programs in the organization, encouraging practices that enhance efficiency, safety, work environment, or customer experience and identifying solutions to exceed and enhance corporate objectives.
- Teamwork: Our team’s success requires consideration for one another and full cooperation, but most importantly it requires everyone to be on the same page.
- Accountability for results: SCI is results-driven and focused on achieving the customer specific KPI’s and SLA.
What verticals do you serve?
SCI provides end-to-end supply chain solutions to clients in the retail, e-commerce, technology, and healthcare sectors. We also provide services to more specific verticals, including QSR, hospitality, telecommunications, government, manufacturing, field services, grocery, and transportation.
What products/services do you provide?
SCI provides end-to-end supply chain and logistics services. These services include order fulfillment and inventory management, technical service, handing returns, and a wide range of transportation management solutions.
Our supply chain experts help businesses plan, build, and operate the logistics solution we recommend based on the size of operation and channels which they operate in.
We also offer various tech solutions, including depot repair, field tech services, staging, configuration, installation, spare parts management, advance exchange, white glove, salvaging, and recycling.
Name one fun fact that makes your company different from others.
SCI’s tagline “We’ll make you even better” is a commitment today from a business that’s leading clients into tomorrow. This dedication to continuous improvement is ingrained in our corporate culture and helps make our clients better, every day.
What is the most encouraging thing you see for the future of the retail IT industry?
We see a quicker and more efficient response to both changing demand and seasonal trends as the most encouraging factors for the future of the retail IT industry.
We understand the challenges the industry has faced due to COVID-19 and prior to the pandemic as e-commerce continues to grow in popularity, and we want to be part of the solution.
Our innovative retail logistics solutions were designed to optimize product supply chain management, allowing retailers and other businesses to respond to peak demands or changes in demand, while continuing to deliver exceptional customer experience. To control cost, more companies will look into optimizing the way they manage spare parts and in/out warranty services. Learn more about SCI’s capabilities: https://www.sci.ca/ecommerce-supply-chain/
The best point of contact is Suhi Nadarajah
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