Please provide a description of your company in 50 words or less.
BB&T has been processing payments since the inception of the card networks. We are the 3rd largest wholly bank-owned merchant services provider. With over 55,000 clients and over $22 billion in processing volume, we rank among the top 20 merchant acquirers in terms of volume. Our in-market merchant services consultants are bank teammates and not employed by a 3rd party. As a bank, we are highly regulated which means peace of mind for our clients.
Why did you join RSPA?
BB&T Merchant Services joined RSPA to gain additional exposure in the retail community, become more educated in the industry, expand existing relationships and develop new ones with retail partners.
What are the core values of your company?
Our company focus is to inspire and build better lives and communities. We do this by being Trustworthy and Caring. By working as One Team, we help build success for our clients while bringing positive energy to our clients and teammates. When we do this, our clients win.
What verticals do you serve?
Retail, restaurant, ecommerce, auto and ATV dealers, healthcare, government, and more….
What products/services do you provide?
Our payment processing solutions are tailored to fit specific needs for all industries and businesses sizes and include:
- Newer technologies such as contactless payments and digital wallets (Apple Pay, Google Pay)
- Stand-alone point-of-sale (POS) solutions ~ Mobile, Handheld, Tablet, Traditional and “smart” terminal offerings
- Payment Gateways & Virtual Terminals
- ISV/VAR integrations & certifications
As a bank, we offer a full suite of consumer and business banking services including checking, loans, and insurance.
Name one fun fact that makes your company different from others.
BB&T and SunTrust have merged to become Truist. Although our branches continue to carry our respective brands, in early 2021 in branches will be rebranded to the Truist logo and a new client experience that represents the best of our heritage institutions. As Truist, we are the 6th largest U.S. bank with over $464B in assets, 5th largest insurance broker, and 3rd largest bank owned Merchant Services acquirer.
What is the most encouraging thing you see for the future of the retail IT industry?
As the pandemic progressed purchasing and products shifted online. Consumers bought food, fitness equipment, and home improvement tools previously reserved for in-person shopping. To survive, retailers quickly developed or enhanced their multi-channel approach. Much of the evolution was built around their current retail software system to ensure a consistent experience, relevant product mix, and support back-end operations. Ecommerce is now a pillar but consumers want a traditional experience only offered by brick-and-mortar establishments. Retailers are quickly becoming technologically savvy to ensure customer and employee safety while supporting the digital experience. All of this means businesses will be updating their in-store tools to provide an omni-commerce experience.
Connect With Us
The best point of contact is Steve Delpidio
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