Use cases organized by vertical detailing how merchants are using AI to benefit their customers and their bottom line
This web page featuring merchant-facing AI applications is designed to stimulate the thinking of retail IT VARs and ISVs. Below we’ll provide multiple examples of how restaurants, retailers, grocers, and convenience stores are implementing artificial intelligence.
This page will be updated frequently as new applications emerge. If you know of an AI case study that should be considered for inclusion on this page, email Membership@GoRSPA.org.
How RSPA Members Use AI
Two Lanes for AI-Powered Order Taking in Drive-Thrus: Humanization vs. Transparency
Wendy’s Fresh AI Platform: Good Experiences to Drive Frequency
Checkers and Rally’s Deploys Spanish-Speaking Drive-Thru AI
Starbucks rolls out AI-based inventory counting technology
Wingstop’s Smart Kitchen Includes AI Forecasting Engine
How AI Drives KFC, Pizza Hut, and Yum! Brands Toward the Future
How AI Can Help Restaurants Provide Better Hospitality
AI at the Core, Dough on the Rise: Domino’s Tech-Fueled Growth Strategy
7 Real-World Examples of AI in Retail That Are Revolutionizing Shopping
In an AI World, Nordstrom is Leaning Into Human Care
5 Ways Tiffany & Co is Using AI
Sephora Wields AI for New Wave Shopping Experiences, Innovating in Personalization
Wal-Mart: The Next Generation of AI-Powered Retail Media
Target Embraces Agentic Commerce With New ChatGPT Experience
Lowe’s Deploys At-Scale AI Assistant for Retail Associates
Wayfair Wants AI Images to Stoke IRL (In Real Life) Purchases
Albertsons Accelerates Digital Transformation with the Albertsons AI Shopping Assistant
How Lidl Built a 92% Accurate AI Model to Transform Customer Service
Waitrose Tracks Shoppers with AI Shopping Carts
These AI-Powered Smart Carts at Wegmans Can Help You Track Spending and Skip Checkout Lines
Casey’s Adds AI Software for Contract Management
The Intersection Between Loyalty, Personalization, Retail Media and AI in Grocery
Using AI to Battle Declining Profitability in Convenience Stores
For questions about AI, connect with an expert RSPA member by emailing Membership@GoRSPA.org. If you’re interested in joining the RSPA AI Advisory Group and contributing content to this AI Resource Hub, email Membership@GoRSPA.org.
Last updated: March 20, 2026
