Please provide a description of your company in 50 words or less.
Helpt is a 100% on-shore, US-based technical support provider that delivers an industry-leading customer experience while saving businesses time & money. Helpt offers 24/7 coverage that is white-labeled to be an extension of your business, expert technical agents that go beyond a script, and pricing that scales with usage.
Why did you join RSPA?
We wanted to join an organization that would find real value in the Helpt offering. We wholeheartedly believe that our services will help the reseller community, ISVs, and hardware manufacturers reduce improve customer experience and reduce internal costs.
What are the core values of your company?
- Create superfans by delivering an excellent experience
- Build partnerships and growth together
- Hold oneself and peers accountable to earn trust
- Learn, be curious, and grow
What verticals do you serve?
- Hardware manufacturers, ISVs, VARs, MSPs, Distributors, and Extended Warranty providers
- Retail, Hospitality, Travel, Office IT, Education, Legal
What products/services do you provide?
- White-label technical support, all based in the United States
- Options for 24/7, nights & weekends, new client on-boarding, or project-based
- 100% human interaction, no automation or telephone menus
Name one fun fact that makes your company different from others.
“Helpt” sounds like past tense in English, but in Dutch it’s actually present tense. We’re always helping. We call our agents Helptsters and we’re so focused on teamwork, that even our executives sometimes jump into the Helptster queue.
What is the most encouraging thing you see for the future of the retail IT industry?
Understanding that we must have an effective blend of human interaction and technology throughout the entire purchasing cycle in order to create great customer experiences, repeat purchases, and peer influence.