Please provide a description of your company in 50 words or less.
HappyOrNot revolutionizes customer feedback with its innovative smiley-faced kiosks and digital solutions. Empowering businesses worldwide, HappyOrNot enables real-time customer satisfaction measurement, allowing companies to understand and enhance customer experiences. Its intuitive and instant feedback system gives businesses valuable insights to make data-driven decisions and drive improvement.

Why did you join RSPA?
Collaborate with and learn from other retail-focused subject matter experts as well as expand the HappyOrNot partner ecosystem in North America.

What are the core values of your company?
Delighting our customers (internally & externally), aiming purposefully (setting clear goals), and thriving together as a team. We prioritize customer centricity, integrity, respect and dignity.

What verticals do you serve?
Retail, Food & Beverage, Hospitality, Healthcare, Transportation, Services.

What products/services do you provide?
The HappyOrNot platform features a suite of tools designed to empower and assist with:

  • Instant Feedback Collection: Engage customers at the peak of their experience with our intuitive Smiley kiosks and digital Smileys. It’s feedback at the speed of a smile, capturing valuable insights in real-time.
  • Dynamic Data Analysis: Unlock the power of customer feedback with a crystal-clear data dashboard. Discover trends, empower a team with actionable insights, and elevate key performance indicators (KPIs).
  • Strategic Informed Decision-Making: Let data lead the way to customer delight. Our platform equips operations teams with the insights needed for informed decisions, fostering customer satisfaction and catalyzing sustainable growth.
  • Profitability Through Optimized Operations: Drive the bottom line forward. Our solution helps fine-tune operations and embed best practices, paving the path to increased profitability and a culture of improvement.

Name one fun fact that makes your company different from others.
HappyOrNot was originally founded in Finland renowned for topping the charts as the happiest country on the globe for an impressive seven consecutive years. Our platform isn’t just about metrics; it’s a tool crafted with the Finnish touch to help businesses everywhere create incredible customer experiences.

What is the most encouraging thing you see for the future of the retail IT industry?
With the integration of artificial intelligence at the forefront, HappyOrNot is highly optimistic that the retail IT industry is poised to be a transformative force. AI will play a crucial role in enhancing customer experiences, streamlining operations, driving efficiency, and fostering a more personalized, responsive, and customer-centric shopping environment.

Connect with us:

The best point of contact is Scott Erickson.
Phone: 972-658-9390

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