Please provide a description of your company in 50 words or less.
FETCH is the expert technology solution partner of choice for the hospitality industry, offering unified guest experience for F&B. FETCH develops technology to solve the industry main challenges while improving guest experience. With FETCH, guests can order, pay, tip and leave feedback using their own phone.

Why did you join RSPA?
We joined RSPA because it’s a dynamic hub of industry expertise and innovation. As a startup in the hospitality sector, we’re committed to addressing the industry’s challenges with cutting-edge technology. RSPA provides us with a platform to connect with like-minded professionals, learn from industry leaders, and collaborate on solutions that transform the guest experience. Together, we’re shaping the future of hospitality.

What are the core values of your company?
Innovation: Drive innovation for evolving industry needs.
Guest-Centric: Prioritize guest experience enhancement.
Collaboration: Foster industry partnerships and teamwork.
Adaptability: Embrace change and stay agile.
Quality: Deliver top-notch products and services.
Transparency: Maintain open, honest communication.
Sustainability: Incorporate eco-conscious practices.
Empowerment: Encourage employee creativity and ownership.
Continuous Improvement: Strive for ongoing betterment.
Customer-Centricity: Tailor solutions to customer needs.
Ethical Conduct: Uphold ethical standards.
Community Engagement: Engage actively with the hospitality community.
These values guide our mission and culture, shaping our impact in hospitality.

What verticals do you serve?
FETCH’s versatility of unified guest experience technology allows it to serve a wide range of verticals within the hospitality industry, catering to diverse customer needs and enhancing the overall guest experience in each sector.

Restaurants: Offering solutions for dine-in, enhancing the ordering, payment, tipping, and feedback process.
Hotels: Providing guest-centric technologies that streamline room service, and guest feedback.
Cafes and Bakeries: Simplifying ordering and payment for customers while optimizing operations.
Event Venues: Offering technology solutions to improve guest experience during conferences, weddings, and other events.

What products/services do you provide?
FETCH offers a comprehensive suite of hospitality solutions:

Order & Pay: Streamline ordering processes for customers, enhancing convenience and efficiency.
Pay at Table: Enable secure and hassle-free payment directly at the table.
Digital Tipping: Facilitate seamless tipping options for guests, enhancing service recognition.
Feedback Reputation Management: Capture, manage, and leverage guest feedback to boost online reputation.
Donations: Simplify donation processes for charitable causes, promoting social responsibility.
FETCHpay: Provide instant payment capabilities to any business, promoting seamless transactions.

Name one fun fact that makes your company different from others.
One fun fact that sets FETCH apart is that our team is made up of avid foodies and travelers. We’re not just tech experts; we’re passionate about exploring new dining experiences and destinations. This shared love for hospitality fuels our drive to create solutions that truly enhance guest experiences in the industry.

What is the most encouraging thing you see for the future of the retail IT industry?
The most encouraging outlook for the retail IT industry is its dedication to enhancing customer experiences. At FETCH, we’re thrilled to contribute to this transformative journey by providing unified solutions that simplify and elevate guest interactions. Together, we’re shaping a future where seamless, personalized experiences take center stage.

Connect with us:

The best point of contact is Joe Finizio.

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