In Episode 9 of “The Trusted Advisor,” the RSPA’s Jim Roddy sits down with Kevin McGrath, co-owner of restaurant and retail VAR Value Systems, and Mic McGrath (no relation), Sr. Partnership Manager at Worldpay, to discuss how they provide stellar personal customer service. Among the topics discussed are their customer service philosophies, technology that helps keep customer service high, how to execute Commercial Teaching, and why you should strive to be “trusted and loved” by your customers.
“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at www.GoRSPA.org.