Low Tech Products in a High Tech Industry (Second of a 4 Part Series)

By: Larry Greenberg, Director of Sales and Marketing at MMF POS

As we discussed in the first part of this series, the DC/POS world is filled with the latest high tech devices and software.  Often overlooked (or last to be considered) are the basic, and yet most essential pieces of hardware that complete and support the entire POS system —  cash drawers, payment terminal stands and other secured mounts.  Let’s continue our analysis by focusing on the Payment Terminal Stand, which is a vital element for PCI compliance.

Top Ten questions that should be considered when selecting a payment terminal stand: 

  1. Is the stand compatible with the transaction terminal model?
  2. Does the level of security incorporated in the stand help your customer comply with PCI 9.9 standards?
  3. Does the stand have anti-skimming and port-blocking features?
  4. Can the stand sustain constant use by customers in a high traffic environment?
  5. How will the stand attach to or sit on the counter? (Screws, adhesive pads, rubber feet)
  6. Does the environment require a heavy duty metal stand (e.g., currency exchange, “payday-loan” outlet, etc.), or will plastic suffice?
  7. Will the stand be in an outdoor environment (e.g., amusement park) and require a weather resistant cover?
  8. Does the stand offer wheelchair accessibility to help meet ADA requirements if the counter is above 36”?
  9. If the counter is already at 36” (wheelchair accessible), is there a way to raise the stand to facilitate non-wheelchair transactions?
  10. Does the customer have specific design considerations? (e.g., color, size, shape)

Considering the environment where the equipment will be deployed and your customers’ design requirements are fundamental in selecting the most viable option to meet expectations.

Plastic vs. Metal Fabrication
Design flexibility can be achieved with both metal and plastics to a certain degree.  While metal creates a robust and durable design, there are certain limitations on aesthetic features. Curved lines, a “euro-look”, and upscale designs are available in plastic where metal has its limitations.

Custom Options
Does the situation require a part that’s totally custom or will a customized existing part suffice? (Different color, logo imprint, or minor modification) The challenge is that the cost of low volume quantities can be price prohibitive.  Longer lead times can also be a factor.  The key questions are: How many? How soon?  How much?

So now what?
Contact a manufacturer with a good reputation to evaluate their hardware offering with your system.

  1. Select a manufacturer that has capabilities in more than one material or offers unique products that aren’t available through other sources.
  2. Make sure various terminal faceplates are available and interchangeable in the field if the customer switches to another provider.
  3. Look for a good-better-best or light-medium-heavy duty product offering.
  4. Request a demo for your own evaluation.
  5. Compare cost and lead time, though keep in mind that you get what you pay for.
  6. Make sure the products are readily available through your current channels of distribution.

About the author:

Larry Greenberg is the Director of Sales and Marketing for MMF POS (www.mmfpos.com), a leading manufacturer and innovative supplier of cash drawers, POS mounting systems, and other accessories. The company provides a complete line of product solutions to enhance the retail checkout environment.