connecting the Point of Sale technology ecosystem
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Joel Satovsky

Joel has been supporting businesses for more than fifteen years at “Sotapop Consulting” focusing on Point of Sale / Restaurant / Technology Outsourcing to assist:

  1. Restaurants or Retail seeking a fair/attainable Point of Sale solution
  2. Restaurants or Retail seeking assistance with existing systems – software & hardware one-stop shopping for support, training & projects
  3. Full scale outsourced IT services to the hospitality & retail industries

If you know of a restaurant having challenges with Technology or simply interested in becoming more efficient in their use of Technology, Sotapop Consulting can be of tremendous benefit to them.

Specialties:

  • Point Of Sale Expert (on multiple platforms)
  • Computer IT Outsourcing
  • Practically anything Windows & several Mac platforms
  • Surveillance Systems
  • Wiring & Connectivity
Jake West

Jake West is the Senior Vice President of Sales for GoTab, a Restaurant Commerce Platform. Jake is responsible for GoTab’s sales strategy, integrated payments and leads strategic partnerships. Prior to joining GoTab, Jake was the Director of Business Development for Vend, a Global Retail Point of Sale platform. Jake developed Vend’s partner ecosystem which was Vend’s fast growing and most successful sales channel. Jake has an expertise in integrated payments, and was a key sales leader at Mercury Payments, leading Mercury’s ISV growth strategy. As Mercury was acquired, Jake then lead Vantiv Integrated Payments and ultimately Vantiv, now Worldpay’s, payment facilitation channel.

Jarrod Newman

As Director, ISV and Channel Partners at Blackhawk Network, Jarrod Newman brings more than 20 years of experience in the payments industry to guide brands in navigating emerging software and technology opportunities. Jarrod delivers a strong technical background alongside the skills and relationships that drive lasting connections with clients and leaders in the payments industry. Prior to joining Blackhawk Network, Jarrod served in sales leadership and business development roles for Worldpay and Chase Paymentech. He is a member of the National Association of Convenience Stores and the National Grocers Association, and is active in the Retail Solutions Providers Association.

Rene Stai

Rene Stai is Head of Marketing at LOC Software, where she leads the company’s marketing strategy, and execution for LOC and LOC’s value added reseller (VAR) partners. Before her time at LOC, she held various positions in her VAR career, including training design, implementation, product management, and Software Director roles. She strongly values connections and building strong relationships. In addition, Rene takes pride in understanding the market and identifying and strategizing efficiencies.

Dave Menton

I have worked in the Hospitality Industry for almost 40 years, the first 15 or so in the Restaurant business and the last 25 in the POS and Hospitality Technology business. I have worked for a Positouch VAR, MICROS and most recently spent almost 10 years managing the North American Channel for Aloha. I spent two years as a member of the RSPA staff as Member Strength Coach and VP of Sales. 2 1/2 years ago I joined Tabit to help launch their North American Channel business. As an active member of the RSPA I look forward to the opportunity to serve the Association Board if selected by the members.

Michelle MacKeith

Thomas Greenman

Vice President and Co-Owner of Skurla’s POS Solutions, Thomas has been with the company for over 14 years. Being in the Information/Technology field for over 25 years, he is also a PCI SSC Qualified Integrator and Reseller (QIR). He spearheaded Skurla’s sales development in merchant service processing, growing that revenue stream by 520% over 7 years. His passion for technology and the VAR channel shows with his love of helping others find success, his affinity for bleeding edge tech, and living up to his core values in both his personal and business life. A strategic minded leader with an arguably “great” sense of humor, Thomas is also a member of several RSPA committees and strives to give back more value to the VAR community than he has received over years.

He also enjoys music, guitars, history, archeology, art, photography/videography, podcasting, woodcarving, and spending time with his family.

Travis Hare

I was born and raised in Nashville, TN and still live in my hometown with my wife, Kara. I began working for DCR as a helpdesk agent in 2012, so I have been in and around the Point of Sale and Payments business for the past 10 years, eventually becoming the Director of Hospitality Solutions. A lifetime student, I most recently finished my Masters in Business in 2020, but I don’t think I will ever be done with formal education. When I’m away from work, I enjoy playing golf, streaming on Twitch, reading, and pretending I’m a BBQ Pitmaster.

Dan Jablons

Dan Jablons worked in retail while attending the Ohio State University. He has worked with retailers such as Walmart, Target, JC Penney, Jimmy Choo, Oakley, Tumi, Hollywood Bowl, etc. He has piloted vendor-managed inventory programs, installed over 400 POS systems, , and is now one of retail’s most respected planners. In addition to his vast retail background, Dan is also an actor. He was Larry David’s lawyer on Curb Your Enthusiasm, and has been in lots of commercials, TV, and film. Dan combines his extensive knowledge of retail with his comedy skills to become one of the industry’s most popular consultants and speakers.

Glen Feeley

Glen has been in the AIDC/POS Industry since 1992. He started his career at Stratix (Formerly Bar Code Systems) in Sydney Australia. He then worked for Datalogic (Formerly PSC) where he held the role of VP of Sales for the Americas. Glen Currently is a Sales Director at Zebra Technologies responsible for the DCS/EVM Portfolio in North America. In each of these positions Glen has worked extensively with the partners associated with the RSPA.

Glen has been associated with the RSPA-PC4-ICRDA for over 20 years and currently is an active member of the Membership Committee.

Glen resides in Jacksonville FL with his wife on 30 years and has a Son, a CPA in Washington DC, and a Daughter, pursing her Doctorate in Audiology in Austin Texas.

Benji Ellis

Benji Ellis is the Director of VAR Business Development for EVO Payments. He lives in Atlanta, GA with his wife and two daughters. Originally from Chicago, he moved down south after graduating from Indiana University. He began his career focused on Supply Chain Management but found his passion to be around improving customer interactions and experiences. After getting his MBA from Emory University, he moved into Sales where he’s able to work with customers to support their needs. Outside the office, he’s active in the community serving on local community boards. In his free time, he enjoys cycling and running.

Matt Dockrell

Matt Dockrell leads the Product Partnerships for Pointy from Google. Like many RSPA members, Matt is passionate about technology, people, education and commerce. He has experience building partner programs, channel marketing, leading teams and scaling products through third parties. Matt has partnered with industry leading point-of-sale’s, payments companies, eCommerce platforms, data aggregators and a number of other types of retail tech companies/platforms. He brings a unique perspective to the board, having come from a small (international) start-up with just over a hundred employees to joining one of the biggest tech companies in North America through Google acquisition.

Lora Coggins

Lora Coggins is a Channel Sales Executive at Toshiba Global Commerce Solutions working with dedicated business partners to accelerate digital transformation and advance the future of retail.

Lora has worked in the ever-shifting retail industry for over 36 years. Starting in her family ECR business, in 2000 joined TEC America in support, then quickly moved into sales leadership at Toshiba. Within RSPA, Lora has contributed as a committee member and participated in RetailNOW events for 19 years.

Her passion is problem solving and the ever-changing dynamics of retail afford the opportunity to use her energy to fuel solutions for retail partners.

Lora enjoys travelling, reading books and spending time with those closest to her.

Richard Carriere

Richard is a results-focused technology executive recognized for driving growth on a global scale in fast changing environments. He is a team builder, a team player, and a creative leader.

For over 10 years, Richard has led CyberLink’s worldwide marketing and Americas operations. Previously, he was respectively President of Nero and General Manager at Corel. Richard also worked at McKinsey & Company and Ernst & Young.

He holds an MBA from Dartmouth College. He also graduated from the London Business School and HEC Montreal.

Tyler Botts

Tyler Botts, director of ISV Sales at Elo, has been serving the B2B technology market for over 15 years with experience in the reseller, distribution, and manufacturing sectors of technology products. Tyler has championed Elo’s ISV onboarding process by redesigning it to enable a smooth and welcoming partnership with Elo, the leading manufacturer of touchscreen solutions. In addition, he has designed the custom solutions process for ISVs, providing a seamless way for ISVs to develop unique solutions through a frictionless experience thanks to Tyler’s initiatives. Both efforts have provided extreme growth in the Elo ISV partnership base, bringing total Elo ISV relationships to surpass 350. Tyler also serves on the NextGen committee for RSPA and leads the development and design of the RSPA mentorship program. Tyler’s desire to drive the industry further through relationships and partnerships growth in the ISV market makes him the perfect candidate for the RSPA board.

Will Atkinson

Will has been around retail POS all his life, growing up in the family business with CAP Software, working in shipping/receiving, staging, sales, marketing, product development and partnership management. He took over the company in 2008 and managed the acquisition by POS Nation in 2020. He has been closely involved with the RSPA since 2002 with extensive experience as a VAR and an ISV. He currently serves as VP of Customer Success for POS Nation, a Direct Independent Software Developer. He looks forward to bringing his experience successfully meeting these challenges to the RSPA membership at large.

LMS Pilot Program

  • I want to fund our future! After you complete this brief form, the RSPA will invoice you the amount you pledge. You can pay your invoice using your payment method of preference (credit card, check, etc.). If you have questions, please email RSPA VP of Member Services Ashley Naggy at Membership@GoRSPA.org. Thank you for your support!
  • Contact Information

  • Please use the address you have associated with RSPA.
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Preliminary Agenda-at-a-Glance

Saturday – August 1, 2020
RSPA Board Meeting 9:00A – 5:00P
Implementing an Effective Sales Management Program
Key Components to Driving Results and Productivity of Sales Teams
Download Video Download Audio Only
Dave Menton
Learning From Another’s Forensic Engagement Download Video Download Audio Only Adam Perella
Meet the Modern Marketer: Content Marketing Key Concepts Download Video Download Audio Only Mark Fraker and James Korte
Things You Can Do Right NOW to Improve the Value of Your Business Download Video Download Audio Only Tom Bronson

 

Branch tracks
8 Key Drivers of Business Value Download Video Download Audio Only Jim Kahrs
Best Practices for Qualifying your Prospects Download Video Download Audio Only Phil McCarthy
Building A Sustainable Sales Team in Times of Change Download Video Download Audio Only Chris Lybeer
Capital For Business Growth Download Video Download Audio Only Jon Engleking
Delivering the Right Content Download Video Download Audio Only Stephen Bergeron
Expect Change For Success Download Video Download Audio Only Mark Schulze
Hijacking Customer Success Download Video Download Audio Only Butch Langlois and Jake West
How to Create an Effective Sales Compensation Plan Download Video Download Audio Only P.J. Tierney
Innovation as the Key to Success Download Video Download Audio Only Mark Paley
Innovative and Simple Solutions for SMB Payments Download Video Download Audio Only Jim Parkinson
Marketing In The Digital Age Download Video Download Audio Only Stephen Bergeron
Merging Payments and the Ideal Customer Experience Download Video Download Audio Only John Arato
Practical Customer Service Tools Download Video Download Audio Only Andrew Bourne
Put On Your Own Mask Before Helping Others – Critical Security Controls for Resellers Download Video Download Audio Only Nathan Sweaney
There is No Silver Bullet -Why Multi-Layer Security Strategies are Critical to Success Download Video Download Audio Only John Ayers
VAR & ISV Secrets to Maximizing Your Vendor Partner Relationships Download Video Download Audio Only Moderated by Jim Roddy
Win More Business by Selling 24.7.365 with Marketing Automation Download Video Download Audio Only Jeremy Julian

 

Leadership in You -If You Don’t Prioritize Your Development No One WillDownload VideoDownload Audio OnlyKathy Meader and Shannon Reichart

Breakouts
Balancing Retail, Hospitality and Security (Slides Unavailable) Download Video Download Audio Only Michael Weaver
Blocking Breaches with Blockchain Download Video Download Audio Only Dee Duncan
Cloud or Client Server – A Winning Recipe For Each Download Video Download Audio Only Bob Bauer
Credit Card Processing 101 – Winning Strategies for the Convergence of Industries Download Video Download Audio Only Dan Brattland
Innovating as an SMB Reseller Download Video Download Audio Only Alan Outlaw
Keeping Your Top Talent Download Video Download Audio Only Chelsey Paulson
Positioning VAR Businesses for SMB Success Download Video Download Audio Only Jeff Riley and Chris Rumpf
The Challenge of Implementing Saas Download Video Download Audio Only Andrew Warker
The Voice of the Customer Download Video Download Audio Only Ansley Hoke
Unlocking the Hidden Value of Recurring Revenue Download Video Download Audio Only Chad Carr
Pacesetter Awards

  • Winners for the current year will be selected in mid-June and recognized at at the RetailNOW. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting, at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

  • Nominator Information

  • Nominee Information

  • Include as many details as possible about accomplishments over the past 12 months. Answers can include: significant innovation(s), unique installation(s), new product development, significant company growth, contributions to community and award recognition.
Topics for 2019

Base Track Sessions (Duration = 90 Minutes):

Sales Management: Fundamentals of managing sales deployment, process, forecasting and compensation.

Levers of Success: Strong knowledge of the levers that drive healthy VAR & Vendor businesses.

Data Security: Key management practices that protect data across all applications and platforms.

Market Analytics: Practical experience and tools that enable businesses.

Recurring Revenue: Proven track record in generating recurring revenue streams outside of traditional POS.

Marketing: Content Marketing, Voice search, Gen Z, Effective use of Social Media, Location based marketing.


Branch Track Sessions (Duration = 40 Minutes):

MSP Automation: Tools that aid in transitioning to a Managed Servicer Provider.

Organizational Strength: Recruiting, interviewing, selecting, hiring, and developing.

SMB Innovation: New offerings that impact business.

Sales Process: Deep dive into refining approach to stages of sales process.

Customer Experience: Organizing customer interaction for optimal business outcomes.

Business Operations & Valuation: Methods for measuring and building value in your business.

Recaptcha Test

Job Match Profile

Essay Instructions

Each applicant is required to submit a Scholarship Application Essay. This is a two-page, double-spaced paper, which cannot be handwritten. Submit your essay by uploading a text file with your other materials.

Please choose one of the following topics below for your essay:


  1. The world today is filled with so much anger and division. It seems the only way to resolve issues is through compromise. In a good compromise, neither side is totally satisfied nor totally unhappy. Each “live with” the solution. Choose an issue and discuss how a compromise could be reached or how and why the compromise might fail. You can take a topic from the news or some personal situation. Explain the issues involved and draw a conclusion from your subject.

  2. The subject is books:
    Choice 1
    — Will printed books ever be totally replaced by technology? Is your conclusion a good or bad thing?
    Choice 2—Discuss a book you have recently read. How and why did it impact you? Would you recommend it and if so, to whom?


TIPS FOR CREATING YOUR ESSAY SUBMISSION: The essay should show original and serious thinking on the part of the applicant and should demonstrate the applicant’s ability to express those thoughts clearly and accurately. A third page may be added to cite sources if quotes, purported facts, etc. are used. The essay should be coherent; it should have a clear beginning, middle and end. Begin by introducing the topic and set forth the boundaries of the subject. Do not be vague or too expansive. Instead, be specific and well-disciplined. You may want to follow these steps in preparing your essay:

Outline your essay. Write a rough draft and review it by asking yourself such questions as: Is it clear? Are questions raised by this essay left unanswered? Is the topic clearly defined? Are the ideas well developed? Are the ideas concrete?

Finalize your essay, asking yourself these questions: Is this precise or too general? Is it concise or does it ramble? Have I used grammar properly? Is this essay persuasive? Are the quotes accurate? Are the facts valid? Are my thoughts and conclusions well organized?

The RSPA Academy proudly presents our second Regional Education Event being held on Tuesday, May 7th in Tampa, Florida. Join RSPA and sponsor EVO Payments, for a 1 day, on-site workshop like no other event in the industry. Agenda topics include:

 

  • Market Sizing/Market Potential Indexing
  • Sales Process Methodology
  • Sales KPI’s/Metrics.

 

Hosted by EVO Payments at their headquarters in Tampa, FL and led by RSPA’s VP of Sales, Dave Menton and VP of Education, Kathy Meader, this interactive workshop event will help you think about change and transformation in your sales organization. Join your colleagues as they share best practices around:

 

  • Identifying a target market
  • Deploying a sales team to execute against sales targets
  • Implementing a disciplined sales process
  • Leveraging sales management best practices
  • Measuring and monitoring Key Performance Indicators around Sales Activity and Results

 

Registration will open at 9:30 AM. The workshop will be held from 10:00 am – 3:30 pm and lunch will be provided for all attendees. Seats are limited, so click here to register today!

 

Registration is complimentary for Current RSPA Members. For lasped and non-member companies:

 

$50 1 individual*
$75 2 individuals of the same company*
$100 3+ individuals of the same company (best value)*

 

*Cost will be credited towards renewal or new membership fees if activated within 30 days of the event.

Join us as we review the lessons we learned from forensics investigations in 2018. Dave Ellis, SecurityMetrics’ VP of Investigations (PFI, GCIH, CISSP, QSA), also gives his forensic predictions for 2019 to help you strengthen your organization’s defense. Dave is also joined by John Bartholomew, SecurityMetrics’ SVP of Technology (PCIP), for a Q&A session where they answer questions about data security and breaches.

REGISTER NOW!

Let’s face it. Our most valuable resources walks out of our offices at the end of each workday…that resource is our people. The question every leader should ask themselves is “Have I done enough today to ensure they come back tomorrow?” Join Paul and Shannon for the 1st part of this 2-Part session that will assist you in developing your people. Part 1 will focus on HOW to develop your people and where to exert your time and energy.

REGISTER NOW!

In 2018 most processors began requiring resellers to sign up for MasterCard’s Terminal Servicer Program. We also saw a few changes to the program with the release of the updated QIR program. Join us on this webinar as we review the details of this program and how it applies to all POS resellers.

REGISTER NOW!

By incorporating the newest in payment technologies into your POS sales pitch, both POS VARs and ISVs can complement their existing sales points while differentiating their product from a competitor. Join Matt Bruno VP of Sales for Payment Logistics as he looks at a few of the new technologies, their functionality and, most importantly, how dealers can capitalize on these new tools.

REGISTER NOW!

RSPA Academy

Step 1 of 2

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  • Faculty Application

  • (Board positions, committee experience, conference speaker etc.)
  • Choose all that apply. Hold CTRL to select multiple answers.
  • Drop files here or
    Max. file size: 300 MB, Max. files: 3.
    • Max. file size: 300 MB.

    • Canadian: Responsible for identifying new members in the Canadian market and assisting with annual Community networking events (one in-country).

      Security: This committee’s focus is to help the retail technology industry better understand the realities and risks of PCI Compliance and to provide the voice of our community to strategic partners, such as the PCI-SSC.

      Education and Certification: This committee serves as the advisory board for the RSPA by providing recommendations on content and assisting with the execution of industry education for members. Included in this has been support with content and breakout sessions for both INSPIRE and RetailNOW.

      Membership: Responsible for helping to grow and retain RSPA membership. This committee also assists in outreach to other organizations to encourage membership and engagement.

      Marketing: This committee helps raise awareness of the RSPA brand and image, as well as works closely with the RSPA team on creating and branding campaigns and initiatives.

      NextGEN: We are working to build a community of RSPA members that will help the industry evolve and continue to flourish. Those that are creating and offering new solutions as well as those that will take ownership as the previous generation begins to transition who are at any level of their organization (executive, sr management, management, entry level, etc). You don’t have to be a leader today to help guide the RSPA for tomorrow.

      Scholarships and Awards: Assists with assessment of the RSPA scholarship program and evaluates and provides suggestions regarding RSPA’s Vendor Awards of Excellence awards program. This year we will break into two separate work streams: one to evaluate the awards categories and voter engagement and the other to promote donations to the scholarship fund.

      Strategic Technology Solutions (STS): The STS committee works to identify emerging technologies that may be of benefit/interest to RSPA members and/or their customers. The committee also provides an article published in each issue of connect magazine.

      W2W - Women In Retail: The W2W Committee works to unite, lift and empower women in technology by providing educational opportunities and peer to peer collaboration in a supportive environment.
    NextGEN Community at RetailNOW

    NextGEN Community at RN18

    W2W Leader of the Year Nominations

    • The W2W Leader of the Year award has been created to recognize a woman in the Retail Technology Industry, who is determined to reshape the industry and create a smarter and more inclusive future.

      This honor recognizes a woman who has demonstrated key characteristics of a pioneer paving the way in the Retail Technology Industry. These include:

      • Professionalism – commits to the continual improvement of knowledge and skills, while providing motivation to others in the industry
      • Leadership – is a positive role model and actively seeks to bring greater diversity to the technology industry
      • Mentorship – enables professional growth of those they manage or mentor through their actions and encouragement
      • Communication – displays strength in both interpersonal and organizational communication

      Winner for the current year will be selected in mid-June and will be recognized at RetailNOW. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting, at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

      Disclaimer: By submitting this ballot RSPA member confirms they are employed by a member company in good standing. Incomplete nominations, or nominations that do not address all criteria, will not be considered.

    • Nominator Information

    • Nominee Information

    • Minimum of 150 words
    W2W Community at RetailNOW

    W2W Community at RN18

    Canadian Community at RetailNOW

    Canadian Community at RN18

    Hall of Fame Nominations

    • Inductee for the current year will be selected in mid-June and recognized at RetailNOW. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

    • Nominator Information

    • Nominee Information

    • Minimum of 150 words

    Time Function
    6:00pm – 7:00pm Open Networking & Tabletops
    Open Bar & Passed hors d’oeuvres
    7:00pm – 7:10pm RSPA Welcome & Intro
    RSPA President & CEO: John Kirk
    7:10pm – 7:55pm Guest Speaker
    Michael Leblanc
    8:00pm – 8:55pm Open Networking & Tabletops
    Hockey Hall of Fame Games
    8:55pm – 9:00pm Closing
    RSPA Canadian Committee Chair: Paul Leduc

    7am-8am

    • Hunter Allen
    • Tom Bronson
    • Jeff Riley
    • Nathan Sweaney

    1pm-3pm

    • Hunter Allen
    • Troy Leach
    • Nathan Sweaney

    7am-8am

    • Hunter Allen
    • Tom Bronson
    • Jeremy Julian
    • Jeff Riley
    • Nathan Sweaney

    1pm-3pm

    • Hunter Allen
    • Tom Bronson
    • Jeremy Julian
    • Jeff Riley
    • Chris Rumpf
    • Dave Sobel
    • Nathan Sweaney

    1pm-3pm

    • Hunter Allen
    • Tom Bronson
    • Jeff Riley
    • Nathan Sweaney

    NextGEN Email List Sign Up Form

    NextGEN Scholarship Nomination Form

    Become a NextGEN sponsor

    • Please select an option from the dropdown menu

    Course 7: Recommended Paperwork to Complete a PCI Compliant Installation

    Course 6: Providing Ongoing Support

    Course 5: How to Administer & Maintain a PCI Compliant System & Environment

    Course 4: Installing a Compliant System

    Course 2: Security Regulations

    Course 1: Payment Industry Overview