2020 RSPA POS Channel KPI Study Addendum

Just over two months ago, we published the 2020 RSPA POS Channel KPI Study and received tremendous feedback from our members. However, the COVID-19 crisis – and its unprecedented financial impact on North America – made us suspect the study’s 2020 projections could be significantly different from what we first reported.

So, the RSPA commissioned a snap poll in mid-May to update those numbers in an effort to help our community better understand the expected impact. This updated survey attracted 99 solution providers (resellers, ISVs, and ISV/VAR hybrids) who shared new projections for their revenue and net profit for 2020.

Among this report’s key takeaways:

  • 60% of hospitality VARs now expect 2020 sales decline
  • Despite pandemic, 75.8% of solution providers expect profitable year
  • ISV acquisitions could be off the table for remainder of 2020
  • Aggressive solution providers add, create products during crisis
  • “Things are starting to turn around” vs. “Tough times ahead”

Access the 2020 RSPA POS Channel KPI Study Addendum here.