connecting the Point of Sale technology ecosystem
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    Rene Stai

    Rene is Head of Marketing at LOC Software, where she leads the company’s marketing strategy and execution internally and for its value-added resellers (VARs) and its vendor partners.

    Rene has been in the grocery industry for 25 years, beginning her career in the 90s, working on front-end and back-office solutions in large corporate environments. Before her time at LOC Software, she held various positions in her VAR career, including instructional design, consulting, implementation, product management, and Software Director roles. She highly values building strong relationships and takes pride in understanding the market and identifying and strategizing efficiencies.

    Allie Haskell

    Jason Schlichting

    After 7 years of selling in other industries, Jason moved to ScanSource in December of 2013 to become an Account Manager in the Networking & Physical Security division. After 5 years of double-digit growth, he moved into ScanSource’s flagship Point-Of-Sale/Barcode division as an Account Executive. He’s primarily focused on strategic initiatives with Point-of-Sale & Payments VAR partners. When he’s not working, you’ll probably find him in the gym or on the golf course. Jason and his family reside in sunny Phoenix, AZ.

    Kate Orara

    As Star Micronics’ Partner Development Manager, Kate Orara brings 18 years of retail channel expertise to the table. With a diverse background encompassing sales, marketing, and business development, Kate has worked with every aspect of the channel, including distributors, value-added resellers, and end-users. She has found that the best way to support end-users is through the channel and believes in the power of relationships to provide achievable solutions.

    Involved in the RSPA since 2012, Kate hopes to help push the organization into the future, bringing a fresh perspective to the next generation of channel industry leaders.

    Brianna Moriarty

    Brianna Moriarty started her career in the point of sale technology industry and has been heavily involved in the community and the RSPA ever since. Brianna has a passion for marketing and has used her skills to work with VAR and ISV partners to help them develop their own marketing campaigns and establish partnerships that will help them grow their business. In addition to her career, Brianna is currently pursuing her MBA at Louisiana State University. In her free time, Brianna enjoys reading, running, and traveling the world with her husband, Stephen.

    Liz Everett

    Liz Everett started her career in the payments world with First of Omaha Merchant Processing in 1994. Her next career move landed with what was Vital Merchant Services then became a division of TSYS. During those 8 years, she managed a team of Account Executives and Sales Representatives as well as Operations. In 2010, TSYS sold this business unit to The Phoenix Group. Liz stayed with The Phoenix Group for 10 years through the acquisition by Ingram Micro where she managed Strategic Accounts then later moved in the General Manager role. She currently serves of the Director of Payment Solutions for TRG, managing Sales Executives in US and Canada.

    Michael Tash

    Mike is the co-founder, co-owner and Vice President, Customer Relations of Essential Systems Solutions in Frederick, MD. Mike has been in the POS business for over 30 years, beginning his career by installing POS systems in quick service restaurants for Electronic Systems Services (ESS) in Gaithersburg, MD. Throughout his 20+ years with ESS, he worked as an installer, service manager, VP of Administration, and finally VP, Customer Relations as a member of the executive management of the company that made ESS grow from a small local company to a company recognized all over the United States. In 2011, after the owner of ESS closed that company, Mike and his partner formed a new company, Essential Systems Solutions, hiring all of the former ESS employees and continuing to serve their nationwide and local customers. Mike’s role is to be the “relationship guy” and to grow the customer base and make sure that when customers have any POS needs, Essential gets the call.

    Essential has been an RSPA member since their inception (Mike for 15+ years) and has found it a valuable resource for learning, expanding their network, and adding suppliers when needed. In addition to previously serving on the Board of Directors (2016-2021), Mike has been a member of the RSPA Marketing Committee and always have been an RSPA Ambassador help to spread the word and the significance of being a member.

    Over the years Mike & the Essential team won the 2014 VSR Magazine Innovation Solution Award in the category of Point of Sale Solution and Essential has been recognized by Frederick County, MD as one of the best places to work.

    When he is not talking about POS, Mike flies around the country playing guitar with the blues band Bad Influence.

    Andrew Faulkner

    Andrew Faulkner serves as the owner and Chief Executive Officer of Staley Technologies in Little Rock, AR. Prior to purchasing Staley Technologies, Andrew owned and operated Advanced POS Solutions also in Little Rock, AR. Advanced POS Solutions was a leading Value Added Reseller of Point of Sale solutions and received numerous industry accolades. In 2018, Andrew completed the acquisition of Staley Technologies and the subsequent merger with Advanced POS Solutions. Through organic growth and multiple acquisitions, Staley Technologies has rapidly grown into a national technology player with over 250 employees and offices in Little Rock (HQ), Springdale, Atlanta, Orlando, Columbus (OH), Lansing, Boise, and Los Angeles.

    Today, Staley Technologies deploys commercial technology nationwide to help clients stay relevant in ever changing environments. Staley Technology creates custom solutions for each and every client to ensure they can deliver for their customers. We are committed to providing the best possible service exemplified in our 200 W2 technicians across the country. Staley Technologies does it right the first time.

    LMS Pilot Program

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    I want to fund our future! Please complete the form to make a donation. If you have questions, please email RSPA VP of Member Services Ashley Naggy at Membership@GoRSPA.org. Thank you for your support!
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    Preliminary Agenda-at-a-Glance

    Saturday – August 1, 2020
    RSPA Board Meeting 9:00A – 5:00P
    Implementing an Effective Sales Management Program
    Key Components to Driving Results and Productivity of Sales Teams
    Download Video Download Audio Only
    Dave Menton
    Learning From Another’s Forensic Engagement Download Video Download Audio Only Adam Perella
    Meet the Modern Marketer: Content Marketing Key Concepts Download Video Download Audio Only Mark Fraker and James Korte
    Things You Can Do Right NOW to Improve the Value of Your Business Download Video Download Audio Only Tom Bronson

     

    Branch tracks
    8 Key Drivers of Business Value Download Video Download Audio Only Jim Kahrs
    Best Practices for Qualifying your Prospects Download Video Download Audio Only Phil McCarthy
    Building A Sustainable Sales Team in Times of Change Download Video Download Audio Only Chris Lybeer
    Capital For Business Growth Download Video Download Audio Only Jon Engleking
    Delivering the Right Content Download Video Download Audio Only Stephen Bergeron
    Expect Change For Success Download Video Download Audio Only Mark Schulze
    Hijacking Customer Success Download Video Download Audio Only Butch Langlois and Jake West
    How to Create an Effective Sales Compensation Plan Download Video Download Audio Only P.J. Tierney
    Innovation as the Key to Success Download Video Download Audio Only Mark Paley
    Innovative and Simple Solutions for SMB Payments Download Video Download Audio Only Jim Parkinson
    Marketing In The Digital Age Download Video Download Audio Only Stephen Bergeron
    Merging Payments and the Ideal Customer Experience Download Video Download Audio Only John Arato
    Practical Customer Service Tools Download Video Download Audio Only Andrew Bourne
    Put On Your Own Mask Before Helping Others – Critical Security Controls for Resellers Download Video Download Audio Only Nathan Sweaney
    There is No Silver Bullet -Why Multi-Layer Security Strategies are Critical to Success Download Video Download Audio Only John Ayers
    VAR & ISV Secrets to Maximizing Your Vendor Partner Relationships Download Video Download Audio Only Moderated by Jim Roddy
    Win More Business by Selling 24.7.365 with Marketing Automation Download Video Download Audio Only Jeremy Julian

     

    Leadership in You -If You Don’t Prioritize Your Development No One WillDownload VideoDownload Audio OnlyKathy Meader and Shannon Reichart

    Breakouts
    Balancing Retail, Hospitality and Security (Slides Unavailable) Download Video Download Audio Only Michael Weaver
    Blocking Breaches with Blockchain Download Video Download Audio Only Dee Duncan
    Cloud or Client Server – A Winning Recipe For Each Download Video Download Audio Only Bob Bauer
    Credit Card Processing 101 – Winning Strategies for the Convergence of Industries Download Video Download Audio Only Dan Brattland
    Innovating as an SMB Reseller Download Video Download Audio Only Alan Outlaw
    Keeping Your Top Talent Download Video Download Audio Only Chelsey Paulson
    Positioning VAR Businesses for SMB Success Download Video Download Audio Only Jeff Riley and Chris Rumpf
    The Challenge of Implementing Saas Download Video Download Audio Only Andrew Warker
    The Voice of the Customer Download Video Download Audio Only Ansley Hoke
    Unlocking the Hidden Value of Recurring Revenue Download Video Download Audio Only Chad Carr
    Pacesetter Awards

    • Winners for the current year will be selected in mid-June and recognized at at the RetailNOW. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting, at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

    • Nominator Information

    • Nominee Information

    • Include as many details as possible about accomplishments over the past 12 months. Answers can include: significant innovation(s), unique installation(s), new product development, significant company growth, contributions to community and award recognition.
    Topics for 2019

    Base Track Sessions (Duration = 90 Minutes):

    Sales Management: Fundamentals of managing sales deployment, process, forecasting and compensation.

    Levers of Success: Strong knowledge of the levers that drive healthy VAR & Vendor businesses.

    Data Security: Key management practices that protect data across all applications and platforms.

    Market Analytics: Practical experience and tools that enable businesses.

    Recurring Revenue: Proven track record in generating recurring revenue streams outside of traditional POS.

    Marketing: Content Marketing, Voice search, Gen Z, Effective use of Social Media, Location based marketing.


    Branch Track Sessions (Duration = 40 Minutes):

    MSP Automation: Tools that aid in transitioning to a Managed Servicer Provider.

    Organizational Strength: Recruiting, interviewing, selecting, hiring, and developing.

    SMB Innovation: New offerings that impact business.

    Sales Process: Deep dive into refining approach to stages of sales process.

    Customer Experience: Organizing customer interaction for optimal business outcomes.

    Business Operations & Valuation: Methods for measuring and building value in your business.

    Recaptcha Test

    Job Match Profile

    Essay Instructions

    Each applicant is required to submit a Scholarship Application Essay. This is a two-page, double-spaced paper, which cannot be handwritten. Submit your essay by uploading a text file with your other materials.

    Please choose one of the following topics below for your essay:


    1. The world today is filled with so much anger and division. It seems the only way to resolve issues is through compromise. In a good compromise, neither side is totally satisfied nor totally unhappy. Each “live with” the solution. Choose an issue and discuss how a compromise could be reached or how and why the compromise might fail. You can take a topic from the news or some personal situation. Explain the issues involved and draw a conclusion from your subject.

    2. The subject is books:
      Choice 1
      — Will printed books ever be totally replaced by technology? Is your conclusion a good or bad thing?
      Choice 2—Discuss a book you have recently read. How and why did it impact you? Would you recommend it and if so, to whom?


    TIPS FOR CREATING YOUR ESSAY SUBMISSION: The essay should show original and serious thinking on the part of the applicant and should demonstrate the applicant’s ability to express those thoughts clearly and accurately. A third page may be added to cite sources if quotes, purported facts, etc. are used. The essay should be coherent; it should have a clear beginning, middle and end. Begin by introducing the topic and set forth the boundaries of the subject. Do not be vague or too expansive. Instead, be specific and well-disciplined. You may want to follow these steps in preparing your essay:

    Outline your essay. Write a rough draft and review it by asking yourself such questions as: Is it clear? Are questions raised by this essay left unanswered? Is the topic clearly defined? Are the ideas well developed? Are the ideas concrete?

    Finalize your essay, asking yourself these questions: Is this precise or too general? Is it concise or does it ramble? Have I used grammar properly? Is this essay persuasive? Are the quotes accurate? Are the facts valid? Are my thoughts and conclusions well organized?

    The RSPA Academy proudly presents our second Regional Education Event being held on Tuesday, May 7th in Tampa, Florida. Join RSPA and sponsor EVO Payments, for a 1 day, on-site workshop like no other event in the industry. Agenda topics include:

     

    • Market Sizing/Market Potential Indexing
    • Sales Process Methodology
    • Sales KPI’s/Metrics.

     

    Hosted by EVO Payments at their headquarters in Tampa, FL and led by RSPA’s VP of Sales, Dave Menton and VP of Education, Kathy Meader, this interactive workshop event will help you think about change and transformation in your sales organization. Join your colleagues as they share best practices around:

     

    • Identifying a target market
    • Deploying a sales team to execute against sales targets
    • Implementing a disciplined sales process
    • Leveraging sales management best practices
    • Measuring and monitoring Key Performance Indicators around Sales Activity and Results

     

    Registration will open at 9:30 AM. The workshop will be held from 10:00 am – 3:30 pm and lunch will be provided for all attendees. Seats are limited, so click here to register today!

     

    Registration is complimentary for Current RSPA Members. For lasped and non-member companies:

     

    $50 1 individual*
    $75 2 individuals of the same company*
    $100 3+ individuals of the same company (best value)*

     

    *Cost will be credited towards renewal or new membership fees if activated within 30 days of the event.

    Join us as we review the lessons we learned from forensics investigations in 2018. Dave Ellis, SecurityMetrics’ VP of Investigations (PFI, GCIH, CISSP, QSA), also gives his forensic predictions for 2019 to help you strengthen your organization’s defense. Dave is also joined by John Bartholomew, SecurityMetrics’ SVP of Technology (PCIP), for a Q&A session where they answer questions about data security and breaches.

    REGISTER NOW!

    Let’s face it. Our most valuable resources walks out of our offices at the end of each workday…that resource is our people. The question every leader should ask themselves is “Have I done enough today to ensure they come back tomorrow?” Join Paul and Shannon for the 1st part of this 2-Part session that will assist you in developing your people. Part 1 will focus on HOW to develop your people and where to exert your time and energy.

    REGISTER NOW!

    In 2018 most processors began requiring resellers to sign up for MasterCard’s Terminal Servicer Program. We also saw a few changes to the program with the release of the updated QIR program. Join us on this webinar as we review the details of this program and how it applies to all POS resellers.

    REGISTER NOW!

    By incorporating the newest in payment technologies into your POS sales pitch, both POS VARs and ISVs can complement their existing sales points while differentiating their product from a competitor. Join Matt Bruno VP of Sales for Payment Logistics as he looks at a few of the new technologies, their functionality and, most importantly, how dealers can capitalize on these new tools.

    REGISTER NOW!

    RSPA Academy

    Step 1 of 2

    50%
    • Faculty Application

    • (Board positions, committee experience, conference speaker etc.)
    • Choose all that apply. Hold CTRL to select multiple answers.
    • Drop files here or
      Max. file size: 300 MB, Max. files: 3.
      • Max. file size: 300 MB.

      • Canadian: Responsible for identifying new members in the Canadian market and assisting with annual Community networking events (one in-country).

        Security: This committee’s focus is to help the retail technology industry better understand the realities and risks of PCI Compliance and to provide the voice of our community to strategic partners, such as the PCI-SSC.

        Education and Certification: This committee serves as the advisory board for the RSPA by providing recommendations on content and assisting with the execution of industry education for members. Included in this has been support with content and breakout sessions for both INSPIRE and RetailNOW.

        Membership: Responsible for helping to grow and retain RSPA membership. This committee also assists in outreach to other organizations to encourage membership and engagement.

        Marketing: This committee helps raise awareness of the RSPA brand and image, as well as works closely with the RSPA team on creating and branding campaigns and initiatives.

        NextGEN: We are working to build a community of RSPA members that will help the industry evolve and continue to flourish. Those that are creating and offering new solutions as well as those that will take ownership as the previous generation begins to transition who are at any level of their organization (executive, sr management, management, entry level, etc). You don’t have to be a leader today to help guide the RSPA for tomorrow.

        Scholarships and Awards: Assists with assessment of the RSPA scholarship program and evaluates and provides suggestions regarding RSPA’s Vendor Awards of Excellence awards program. This year we will break into two separate work streams: one to evaluate the awards categories and voter engagement and the other to promote donations to the scholarship fund.

        Strategic Technology Solutions (STS): The STS committee works to identify emerging technologies that may be of benefit/interest to RSPA members and/or their customers. The committee also provides an article published in each issue of connect magazine.

        W2W - Women In Retail: The W2W Committee works to unite, lift and empower women in technology by providing educational opportunities and peer to peer collaboration in a supportive environment.
      NextGEN Community at RetailNOW

      NextGEN Community at RN18

      W2W Leader of the Year Nominations

      • The W2W Leader of the Year award has been created to recognize a woman in the Retail Technology Industry, who is determined to reshape the industry and create a smarter and more inclusive future.

        This honor recognizes a woman who has demonstrated key characteristics of a pioneer paving the way in the Retail Technology Industry. These include:

        • Professionalism – commits to the continual improvement of knowledge and skills, while providing motivation to others in the industry
        • Leadership – is a positive role model and actively seeks to bring greater diversity to the technology industry
        • Mentorship – enables professional growth of those they manage or mentor through their actions and encouragement
        • Communication – displays strength in both interpersonal and organizational communication

        Winner for the current year will be selected in mid-June and will be recognized at RetailNOW. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting, at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

        Disclaimer: By submitting this ballot RSPA member confirms they are employed by a member company in good standing. Incomplete nominations, or nominations that do not address all criteria, will not be considered.

      • Nominator Information

      • Nominee Information

      • Minimum of 150 words
      W2W Community at RetailNOW

      W2W Community at RN18

      Canadian Community at RetailNOW

      Canadian Community at RN18

      Hall of Fame Nominations

      • Inductee for the current year will be selected in mid-June and recognized at RetailNOW. The deadline to nominate for the current year will coincide with the closing of the Vendor Awards of Excellence voting at which time the nominations process will reset. However, nominations for the subsequent year are accepted anytime after this date.

      • Nominator Information

      • Nominee Information

      • Minimum of 150 words
      • This field is for validation purposes and should be left unchanged.

      Time Function
      6:00pm – 7:00pm Open Networking & Tabletops
      Open Bar & Passed hors d’oeuvres
      7:00pm – 7:10pm RSPA Welcome & Intro
      RSPA President & CEO: John Kirk
      7:10pm – 7:55pm Guest Speaker
      Michael Leblanc
      8:00pm – 8:55pm Open Networking & Tabletops
      Hockey Hall of Fame Games
      8:55pm – 9:00pm Closing
      RSPA Canadian Committee Chair: Paul Leduc

      7am-8am

      • Hunter Allen
      • Tom Bronson
      • Jeff Riley
      • Nathan Sweaney

      1pm-3pm

      • Hunter Allen
      • Troy Leach
      • Nathan Sweaney

      7am-8am

      • Hunter Allen
      • Tom Bronson
      • Jeremy Julian
      • Jeff Riley
      • Nathan Sweaney

      1pm-3pm

      • Hunter Allen
      • Tom Bronson
      • Jeremy Julian
      • Jeff Riley
      • Chris Rumpf
      • Dave Sobel
      • Nathan Sweaney

      1pm-3pm

      • Hunter Allen
      • Tom Bronson
      • Jeff Riley
      • Nathan Sweaney

      NextGEN Email List Sign Up Form

      NextGEN Scholarship Nomination Form

      Become a NextGEN sponsor

      • Please select an option from the dropdown menu

      Course 7: Recommended Paperwork to Complete a PCI Compliant Installation

      Course 6: Providing Ongoing Support

      Course 5: How to Administer & Maintain a PCI Compliant System & Environment

      Course 4: Installing a Compliant System

      Course 2: Security Regulations

      Course 1: Payment Industry Overview