Please provide a description of your company in 50 words or less.
Netfor provides comprehensive technology and customer support for retail and franchise brands nationwide. With 30+ years of expertise, our fully US-based team delivers IT help desk, field services, call center, and fulfillment solutions. From password resets to nationwide technology rollouts, we ensure reliable service that keeps your locations operational and customers satisfied.
Why did you join RSPA?
We joined RSPA because we believe in partnering with the VARs, ISVs, and service providers who power retail technology. The association gives us a chance to build real relationships with companies who share our commitment to helping retailers operate smoothly. We want to contribute to the community, learn from others, and support the ecosystem that makes modern retail possible.
What are the core values of your company?
Be a Problem Solver: We go beyond the obvious to find the right solution. We encourage everyone to dive deeper, think differently, share openly, and use their intelligence to deliver meaningful results.
Act Transparently: We work together to discover solutions, processes, and outcomes that move the needle. We leave our egos at the door, collaborate openly, and operate with integrity.
Delight the Customer: We step up as the friendly expert and trusted advisor who goes the extra mile. Our clients expect us to act as an extension of their team, committed to their goals.
Ask the Difficult Questions: We believe all questions are valuable — even the hard ones — because they lead to better thinking, stronger alignment, and innovations that move us forward.
Make Everyday Better: Every day is an opportunity to show that we care, whether we’re helping a client, supporting a customer, or teaming up with a coworker to overcome a challenge.
Bring the Fun: We believe work should be enjoyable even when it’s busy or stressful. We value people who bring energy and positivity to the moment, because our clients feel that energy too.
What verticals do you serve?
We serve retail, franchise, restaurant, grocery, and hospitality brands, along with convenience stores, specialty retail, big box chains, and home services networks. We also partner with VARs, ISVs, MSPs, and technology providers supporting multi-location environments. Any organization that relies on dependable IT support, customer experience, or distributed operations is a strong fit for Netfor.
What products/services do you provide?
Field Services: Our nationwide Field Services team delivers on-site installations, store openings, maintenance, and equipment deployments through certified technicians covering 97% of U.S. locations. From POS installs to signage rollouts, we manage logistics and execution to keep every site consistent and operational.
IT Help Desk: Our IT Help Desk provides 24/7/365 support for retail and franchise environments, resolving IT issues, network connectivity, and hardware problems with 97% of calls answered under 20 seconds. We maintain strong SLAs and consistent experiences across locations.
Call Center: Our Call Center teams support retail and franchise brands with customer inquiries, scheduling, and issue resolution. Agents maintain your brand voice and deliver service that drives satisfaction and loyalty.
Fulfillment: Our Fulfillment Services handle receiving, inventory management, imaging, kitting, and store-level distribution. From new store tech kits to replacement equipment, we ensure locations get what they need quickly and accurately.
Staffing: Our Staffing solutions provide trained talent, including field techs, help desk specialists, and customer service agents. We offer reliable, scalable staffing to support performance across locations.
Name one fun fact that makes your company different from others.
A fun fact about Netfor is that we are fully remote and entirely U.S.-based, yet we support retail and franchise brands nationwide through one of the largest technician networks in the country.
What is the most encouraging thing you see for the future of the retail IT industry?
One of the most encouraging trends in retail IT is the industry’s focus on creating faster, more seamless customer experiences. As retailers adopt new technologies, they’re pairing them with support models that emphasize quicker issue resolution and more accessible, onshore teams. This shift reflects a broader commitment to meeting customer expectations in real time and ensuring that technology enhances the shopping experience rather than slowing it down.
