IHL’s Greg Buzek Shares How Small Retailers Gain a Competitive Edge with AI

In this episode of Genius by Global Payments, retail analyst Greg Buzek, the founder of IHL Group, explores how AI is transforming the retail landscape from a theoretical concept into a massive profit driver.

Buzek details how retailers can achieve a “50x productivity boost” by building a “second brain” using tools like Claude. He emphasizes that while AI favors larger chains through scale, small retailers can gain a competitive edge by automating standard operating procedures, expert marketing, and inventory management. By shifting from a “retail race” to an “IT race,” SMB retail business owners can replicate their own institutional knowledge and reclaim valuable time.

Follow this link to access the episode:
IHL’s Greg Buzek Shares How Small Retailers Gain a Competitive Edge with AI