RSPA Trusted Advisor Ep. 46: Retail Tech and Customer Experience Trends with Analysts Nicole Reyhle and Stacey Widlitz

In Episode 46 of “The Trusted Advisor,” the RSPA’s Jim Roddy talks retail technology and customer experience trends with two industry experts: Nicole Leinbach Reyhle, the Founder and Publisher of Retail Minded and author of Retail 101: The Guide to Managing and Marketing Your Retail Business, and Stacey Widlitz, President of equity research firm SW Retail Advisors and for 10 years a retail analyst for CNBC.

Reyhle, Widlitz, and Roddy – all named Retail Industry Top 100 Influencers by RETHINK Retail – discuss the latest tech innovations SMB retailers should embrace, AI (artificial intelligence) applications for smaller retailers, customer experience technologies SMBs can afford, and if the current labor shortage in retail is a short-term disruption or a broader trend.

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“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at

Watch Episode 46 now:

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Jim Roddy is the Vice President of Marketing and a Business Advisor for the Retail Solutions Providers Association (RSPA). He has been active in the POS channel since 1998, including 11 years as the President of Business Solutions Magazine, six years as an RSPA board member, one term as RSPA Chairman of the Board, and several years as a business coach for VARs, ISVs, and MSPs. Jim has been recognized as one of the world’s Top 100 Retail Influencers by RETHINK Retail, a Leading CannaTech Influencer by 420MSP, and is regularly requested to speak at industry conferences on SMB best practices. He is author of two books – The Walk-On Method To Career & Business Success and Hire Like You Just Beat Cancer – and is host of the award-winning RSPA Trusted Advisor podcast. For more information, contact