RSPA Trusted Advisor Ep. 38: What Can VARs & ISVs Learn from Well-Run Sports Teams?

Episode 38 of “The Trusted Advisor” features the first-ever “Battle of the Channel Stars,” an industry-focused conversation in a fun and competitive framework. The RSPA’s Jim Roddy talks with Rick Feuling of VAR/ISV hybrid RITE Enterprises/Cloud Retailer and veteran channel consultant Bruce Mann, best known for his years supporting CRS resellers, about what SMBs can learn from well-run sports teams.

Among the topics discussed are employee recruiting, the importance of systems, accountability through public transparency, and why you should establish a culture of resilience. This episode is based on the video 10 Reasons Sports Teams Are Better Run Than Most Businesses by Rick Crossland. Crossland’s reasons are:

  1. Talent Development
  2. Coaching
  3. Recruiting
  4. Playbook
  5. Practice
  6. Execution
  7. Accountability
  8. Toughness & Resilience
  9. Discipline
  10. Scorekeeping

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is a content series designed specifically for point of sale resellers and software developers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at

Watch Episode 38 now:

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Jim Roddy is the Vice President of Marketing for the Retail Solutions Providers Association (RSPA). He has been active in the POS channel since 1998, including 11 years as the President of Business Solutions Magazine, six years as an RSPA board member, one term as RSPA Chairman of the Board, and several years as a business coach for VARs, ISVs, and MSPs. Jim is regularly requested to speak at industry conferences and he is author of The Walk-On Method To Career & Business Success and Hire Like You Just Beat Cancer. For more information, contact