RSPA Trusted Advisor Ep. 116: Expanding Your Tech Offering and Leadership Skills with ScanSource’s Heather Philpott

In Episode 116 of “The Trusted Advisor,” RSPA CEO Jim Roddy talks with Heather Philpott, the Director of Supplier Services at ScanSource, about her leadership journey and her upcoming RetailNOW 2024 panel “Elevate & Innovate: Essential Tools for Empowering Your Retail Technology Solution Business.” Philpott details VAR and ISV best practices for technology expansion and revenue diversification, how she has transitioned from a personal performer to a leadership role, and her guiding philosophies as a young leader.

“The Trusted Advisor,” powered by the Retail Solutions Providers Association (RSPA), is an award-winning content series designed specifically for retail IT VARs and software providers. Our goal is to educate you on the topics of leadership, management, hiring, sales, and other small business best practices. For more insights, visit the RSPA blog at

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Jim Roddy is the President and CEO of the Retail Solutions Providers Association (RSPA). He has been active in the retail IT channel since 1998, including 11 years as the President of Business Solutions Magazine, six years as an RSPA board member, one term as RSPA Chairman of the Board, and several years as a business coach for VARs, ISVs, and MSPs. Jim has been recognized as one of the world’s Top Retail Experts by RETHINK Retail, a Leading CannaTech Influencer by The CannaTech Group, and is regularly requested to speak at industry conferences on SMB best practices. He is author of two books – The Walk-On Method To Career & Business Success and Hire Like You Just Beat Cancer – and is host of the award-winning RSPA Trusted Advisor podcast. For more information, contact