Please provide a description of your company in 50 words or less.
With over 40 years of industry experience, Tender Retail is an independent team of payment professionals dedicated to representing our clients’ best interests. We specialize in designing and building seamless, direct integrations between payment devices, point-of-sale systems, and acquirers/processors—ensuring efficient, secure, and future-ready payment solutions tailored to each business.
Why did you join RSPA?
We joined RSPA because its strong network of VARs closely aligns with Tender Retail’s partnership-driven approach. With our extensive network of VARs and partners across North America and abroad, we see a natural fit in collaborating through RSPA to deliver best-in-class payment integration solutions. Together, we can empower VARs and enhance the value they bring to their clients through more seamless, flexible payment experiences.
What are the core values of your company?
Tender Retail’s core values are rooted in enabling freedom of choice, innovation, and customer-centricity, delivering secure, flexible payment solutions tailored to each merchant’s unique needs while acting as a trusted, independent partner. As part of Harris, this is reinforced by a culture of accountability, discipline, and ownership, driving long-term success and operational excellence.
What verticals do you serve?
– Enterprise Retail (Tier 1 & Tier 2 chains) – High-volume, multi-location retail environments
– General & Specialty Retail – Including apparel, beauty, and sporting goods
– Grocery & Food Retail – Supermarkets and food stores
– Quick Service Restaurants (QSR) – Including drive-thru and fast-service environments
– Hospitality & Restaurants – Dining, coffee shops, and related services
– Ticketing, Travel & Entertainment – Reservation systems and venues
– Transportation & Parking – Payment systems for mobility and access
– Self-Service & Kiosk Environments – Automated and unattended payment use cases
– Public Services & Recreation – Government and community-based services
What products/services do you provide?
Tender Retail delivers a flexible, enterprise-grade payment platform designed to simplify complex payment environments while giving merchants full control over their ecosystem. Its solutions enable seamless integration across POS systems, payment devices, and processors—without vendor lock-in.
Merchant Connect Multi (MCM):
Core payment middleware that manages end-to-end transactions, enabling direct-to-acquirer processing and seamless integration with multiple POS systems, device manufacturers, and payment processors.
Terminal Remote Management (TRM):
Centralized platform to remotely manage, configure, update, and monitor payment terminals across all manufacturers, improving operational efficiency and reducing complexity.
Integration & Professional Services:
End-to-end support including consulting, development, certification, and deployment to ensure smooth implementation and long-term success. [tenderretail.com]
Flexible Payment Enablement:
Supports EMV, contactless, mobile payments, and value-added services with customizable checkout experiences.
Name one fun fact that makes your company different from others.
A fun fact that sets Tender Retail apart is that it acts as a true “payment orchestrator” rather than a traditional gateway—giving retailers the rare ability to mix and match any POS, payment device, and processor without being locked into a single vendor.
In simple terms: most vendors force a stack—Tender Retail frees it!
What is the most encouraging thing you see for the future of the retail IT industry?
One of the most encouraging trends in retail IT is the growing demand for flexibility and choice. As merchants look to future-proof their payment environments, Tender Retail is uniquely positioned to help—by enabling open, partner-agnostic integrations that give them full control over their ecosystem. We’re excited to see retailers embrace this shift, and we’re committed to helping them innovate with confidence.
Connect with us:
The best point of contact is Justin Bettencourt.
Email: justin.bettencourt@tenderretail.com
Phone: 770-900-3885
