How Independent Retailers Are Driving a New Era in POS Flexibility

By: Steve Slavutskiy, CSI Works

Independent retailers are shaping the future of POS in unexpected ways. Legacy cash registers still account for 42.1% of the market, driven less by cost than by habit, while 27.7% of merchants are opting for modular, non-integrated setups that let them mix and match hardware, software, and payment providers. This preference for flexibility over closed ecosystems is preventing any single POS platform from dominating the independent retail space.

The findings highlight major opportunities for ISOs, ISVs, and payment providers to focus on open, customizable solutions that align with how retailers operate. Read the full National Survey of Independent Consumer Goods Retailers – 2025 Report here.