Instead of ad-hoc approaches, or delegating one or multiple employees to strictly manage phone orders and reservations, the AI Voice Agent uses advanced AI technology to provide a conversational phone ordering experience for guests, and is able to manage one or multiple phone calls simultaneously.
Aldelo Express AI Voice Agent seamlessly synchronizes with the Aldelo Express Point of Sale platform, including digital Kitchen Display Systems (KDS), kitchen printers, and back-office reports. Automatic multilingual capabilities allows AI Voice Agent to quickly detect what language a customer is speaking in and respond with the same language to continue the conversation and complete the phone order.
AI Voice Agent also provides upsell suggestions, offering customers food and drink modifiers and add-ons to enhance their order. It also suggests comparable alternatives when a requested item is unavailable.
Using AI Voice Agent means enhancing phone orders and customer service, while allowing restaurant employees to refocus their time, energy, and attention to customers ordering inside the restaurant.
“Aldelo Express AI Voice Agent is a powerful tool that truly revolutionizes a restaurant’s daily efficiency,” said Jeff Moore, V.P. of Operations with Aldelo, L.P. “AI Voice Agent not only boosts revenue with order upselling and suggestions, but it frees employees to focus on guest experiences and food order preparation. Restaurants that use this service will ensure timely and uninterrupted customer phone order engagement, efficient order processing, and consistent communication of available services.”
AI Voice Agent includes built-in escalation management features, responding calmly and appropriately to upset callers, and redirecting phone calls to restaurant managers when appropriate, providing the managers a brief summary of the nature of the call before completing the transfer.
As artificial intelligence technology continues to be developed, Aldelo is one of the first point of sale providers to introduce AI-based solutions into its cloud POS software. Other Aldelo Express AI Automation Services include:
- Facial Recognition Login: secures employee logins, time cards, and manager security.
- Menu Item Prediction: speeds up the POS menu-building process and provides consistent menu item naming conventions.
- Tip Adjust Automation: corrects inaccurate “Tip” or “Total” values before finalizing the transaction.
- AI Menu Builder: builds or updates the POS menu with a scan-and-go process, using images of printed or handwritten menus
About Aldelo, L.P.
A leader in developing restaurant point of sale solutions for more than 20 years, Aldelo Express POS is an E2E restaurant technology platform encompassing full-featured merchant-facing and customer-facing solutions. Merchants leverage a rich ecosystem for customizing and improving customer ordering, dining, and delivery services. This includes Masa+ providing restaurant businesses with a seamless Web-based Restaurant Storefront, Mobile Online Ordering, Secure Digital Wallet with Multi-Store Gift, Loyalty, and Reward programs.
24/7 technical support and all software releases and updates are available year-round to Aldelo Express merchants, and instantly available via real-time cloud synchronization to the point of sale, so every device is running the latest version software.
Learn more at www.Aldelo.com and www.Aldelo.com/masa-online-orders
