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Jan/Feb 2012
President's Note
By: Joe Finizio
A Salute to Sales People
Here is a long overdue salute to the sales people who work in the retail technology industry. Over the years I’ve had an opportunity to work with many sales people, both good and bad. The one constant is the impact that sales people have on business – whether you are a large or small company.
Jan/Feb 2012 [FEATURE]
Leadership Reality Check:
5 Ways to Tell Whether You’re Really In Touch
By: Jennifer V. Miller
George, an executive at a large company, made an impromptu appearance at a department meeting attended by 30 employees. He gave a rousing pep-talk that concluded with, “I’ll support your decision to say ‘no’ to non-value-added projects.
Jan/Feb 2012 [FEATURE]
Showing Appreciation Creates Stellar Results
By: Elinor Stutz
When someone earnestly compliments you, how does it make you feel?
Most human beings savor the momentary attention when they know their best has been delivered and it is received with appreciation. In today’s hectic world many businesspeople overlook this fact. They then wonder why building their business is such a struggle.
Jan/Feb 2012 [FEATURE]
Beyond Basic Brainstorming:
A Process for Better Ideas
By: Kevin Eikenberry
You’ve been to those meetings. In a sterile conference room with a whiteboard or flip chart, the facilitator (maybe even you) encourages the group to come up with some creative ideas. It’s time to brainstorm…
While much has been written about the brainstorming process, (and while most have been to at least one training class to learn how to do it more effectively) the reality is that the basic strategy as outlined above is flawed and almost without question won’t generate the best ideas.
Jan/Feb 2012 [FEATURE]
Business Strategy Feature
With the new year, we thought we’d provide connect readers with some twists on common business practices and strategies…like brain storming, managing employees, and creating a positive company culture. Don’t be afraid to spice it up this year with these creative ways to create positive change within your organization. Check out the articles on the pages below and jot down some notes…these ideas combined with your existing business strategies may help create the perfect recipe for success in 2012!
Beyond Basic Brainstorming
Leadership Reality Check
Showing Appreciation Creates Stellar Results
How to Surround Yourself with People Better than Yourself
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Jan/Feb 2012 [FEATURE]
How to Surround Yourself with People
Better than Yourself
By: Jason Seiden
It’s old wisdom: surround yourself with people better than yourself. But how? How do you know that the people you’re putting around you are actually better, and not just richer/smarter/better looking? Let’s begin by acknowledging that I actually know how to do this.
Here's proof:
Those three other people in the photo.
Jan/Feb 2012
RetailNOW Myth Busted
By: Sara Petrus
Some vendors fear losing their resellers to the competition at RetailNOW. The evidence proves otherwise.
With RetailNOW 2012 right around the corner (and sold out to boot), many of the RSPA committees’ focus has switched to outreach; specifically getting new faces to the show.
Jan/Feb 2012
New Member Spotlight
Pioneer Retail Systems
connect: Describe your business.
Pioneer Retail Systems, LLC is a one stop shop for your business needs. We specialize in POS hardware, software, accounting software, merchant services, and label software.
Jan/Feb 2012
The State of Social Media in the POS Industry
By: Steven Groves
Online and social media-based marketing has, by most all accounts taken over as a growing, if not predominate tactic for businesses to connect to customers. This is true for connecting to both consumers (B2C) and other businesses (B2B) – marketing online and social is where you want to be sure you are allocating some of your marketing investment.
If this statement is true, we wondered what the state of social media adoption is by the POS industry in particular.
Jan/Feb 2012
We asked: How often do you revisit your business strategy to accommodate the ever-changing nature of our industry (i.e. PCI updates, SaaS, mobility)?
Bart Collins
Macro Integrations Services
“I don’t believe our overall business strategy has changed due to the constantly changing nature of our industry.
Jan/Feb 2012
Legally Speaking
By: Robert Goldberg
Liability in the Cloud
Recently I downloaded new software for my mobile phone and immediately saw my battery consumption go from numerous hours to three hours per charge. Since I was traveling out of the country I quickly went to the local store to speak with a “Genius.” The solution was to erase everything from the phone and re-install the software.
Jan 2012
Business Tip
By: Dina Moskowitz
5 Tips on How to Become a “Partner of the Future”
With so much currently happening in the IT channel, it is a challenge for today’s solution providers to stay ahead of the game…managed services, the “Cloud,” SaaS, (according to IDC, the SaaS market is set to experience a growth of five times higher than traditional packaged software between now and 2014). There have been many changes in our space, just in the last year – both good and bad. In fact, it is safe to say there is an ongoing “paradigm shift” since it requires solution providers to be more than just “resellers” or even “box pushers” in some cases.
Jan 2012
Ask an HR Expert
Question:
I want to put more emphasis on production across my entire staff and literally measure that when it comes time to issue raises or bonuses. What’s the best way to implement this so it doesn’t come across as a witch hunt?
Answer:
Using statistics to manage your business is definitely takes the guesswork out of your efforts. What it all boils down to is that at the end of the day, production is what spells the difference between success or failure in any business or organization no matter how large or small it is.
Jan 2012
Ask Our Legal Expert
Dear Mr. Goldberg,
We have represented a supplier for almost twenty-five years. Recently we received a Notice of Termination stating that in thirty days the supplier will cease selling products including parts and supplies.
pcAmerica Wins Customer Engagement Award from Retail TouchPoints
2012.01.19
Pearl River, NY – pcAmerica, a leading developer of retail, restaurant, and fuel point of sale software, was recently selected as a winner of the Customer Engagement Award for Loyalty by Retail TouchPoints.
Jan/Feb 2012
By: David Gosman
If Google Doesn’t Know About You. Do You Really Exist?
An astounding 97% of consumers search online when looking for a local business*. That means just about everybody goes to Google (except for those that use Blekko.
Sinocan Attends EuroCIS 2012 Germany
2012.02.03
Shenzhen, China – Sinocan International Technologies Co.
BlueStar Expands Channel Tradeshow Offerings With All-New Vartech UK 2012 Event
2012.02.02
Staffordshire, United Kingdom – BlueStar, Inc.
Newcomer I Love Velvet's Mobile Payment System Merges Into MICROS at Nespresso Café in SoHo and Starts Restaurant Rollout
Innovative Mobile System Software Integrates with Largest POS Software Company in the Food and Beverage Industry
2012.02.06
New York, NY – I Love Velvet's first entry into the US hospitality industry took place this week as the mobile solutions company installed a customized mobile restaurant software that encompasses both point-of-sale payment and placing orders at the Nespresso Café in SoHo, New York.
NRA 2012 Public Affairs Conference | April 17-18, 2012 | Washington, DC
The National Restaurant Association is pleased to welcome members of the Retail Solutions Providers Association to the 26th annual National Restaurant Association Public Affairs Conference.
WHAT: Join hundreds of politically active restaurateurs for the National Restaurant Association’s 26th annual Public Affairs Conference. Attendees hear from top leaders about what’s happening on Capitol Hill and in the regulatory agencies.
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