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FAQs
Professional Development
How often does RSPA host webinars?
Webinars are scheduled for the 2nd and 3rd Wednesdays each month at 2:00 pm eastern time.
Are webinars recorded?
Webinars are recorded for on-demand listening. The current calendar year offerings are available at the bottom right side of the education pages. Look for "Archived Webinars".
Does RSPA offer any on-site classes?
Regional training is offered by RSPA throughout the year. Please view the RSPA Education Calendar for an updated schedule.
Tell me more about the online classes that are available through RSPA’s Center for Industry Education.
RSPA has access to over 3,000 online courses on a variety of topics ranging from business skills to technical skills. You can search the course catalog by keyword or by topic.
 How do I access the Center for Industry Education?
You will need to create a login and password to access the online course library. Create a login.
How do I purchase online courses?
Course licenses must be purchased with a minimum of 5 courses per user. You may also purchase 10 licenses per user or 20 licenses per user. After logging in, search for the courses that interest you. Click the blue plus sign (+) to add the course to the shopping cart. When all courses are in the shopping cart, complete the payment information to complete the transaction. NOTE: Promotion Codes provide a discount for all courses purchased: 5-PK ($234.60), 10-PK ($250), 20-PK ($272)
What are promotion codes?
Promotion Code are setup to automatically apply a discount for all courses purchased: 5-PK ($47 each), 10-PK ($25 each), 20-PK ($14 each)
Can I purchase courses for others?
Yes. Instead of clicking the blue plus sign (+), click the “Assign to Others” icon (Looks like 2 people). Enter the person’s email address/username for the online learning site, or create a new user account. Click the “Add to Cart” button. Remember there is a minimum purchase requirement of 5 course licenses per person. Be sure to enter the appropriate Promotion Code to apply a discount for all courses purchased: 5-PK, 10-PK, or 20-PK
How do I find a course?
After logging in, click the “HOME” tab. Enter keywords into the Search Catalog field. Click SEARCH button.
Do these courses have tests we need to pass?
The professional development courses do have tests for you to complete at the end of each course. These assessments help gauge your retention of the material in the course.
Individual Certificate Programs
What is the RSPA Support Specialist certificate program?
The RSPA Support Specialist certificate is targeted for personnel who install, provide support to resolve end-user hardware or software technology problems (on-site or remotely), and/or provide end-user training. RSPA Support Specialist Certificate Program
What is the RSPA Sales Specialist certificate program?
The RSPA Sales Specialist certificate is targeted for sales professionals. RSPA Sales Specialist Certificate Program
What is PCIwise?
PCIwise is a certificate program that explains Payment Card Industry security standards for two different audiences: merchant customers of RSPA resellers and reseller employees, specifically executive management, sales, and support personnel. PCIwise Certificate Program
Who should take PCIwise courses?
PCIwise courses are targeted at merchant customers of RSPA resellers and reseller employees, specifically executive management, sales, and support personnel.
Do the PCIwise courses have tests we need to pass?
For each PCIwise course, you need to score 80% or better to get credit for taking the course.
RSPA Certification for Resellers
Is RSPA Certification for a company or an individual?
RSPA Certification offers both options. RSPA Certification begins with the company. There are certificate programs available for Sales and Support professionals who are interested in showcasing their credentials. When a percentage of a reseller’s staff has completed our certificate programs, the company may apply for Premier level certification.
What is RSPA Certification?
The Certification Program is a way to identify your company as one that conducts business in a professional manner by providing exceptional levels of sales, service and support to the retail technology marketplace. Merchants or other end-users know that when they purchase a product or service from an RSPA Certified reseller, they are entering into a relationship built on trust, integrity, and competency.
In late January, 2011, the National Restaurant Association (NRA) endorsed RSPA’s certification program and recommended their members work with an RSPA Certified Technology Provider for their POS and technology needs.
The RSPA Certification not only provides benefits to the people and businesses who are RSPA certified, but also to the industry overall.
How long has the RSPA Certification program been in place?
The program was launched in July, 2009. Premier certification was added in 2012.
What are the requirements for certification?
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Company is an RSPA member in good standing:
• Executive management are listed in membership database.
• Membership must be paid in full annually.
• Provide business license number for the state where you have a physical/market presence.
• Maintain a company website with RSPA member logo.
• Business principle or executive management agrees to abide by the RSPA Code of Ethics.
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Attend at least one industry event in the past year (list provided on the application).
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Sell and Support at least one technology or service, for the retail marketplace.
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Provide Customer Service/Technical Support via phone at a minimum.
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Conduct 100% Employee screening at time of hiring for all employees who come in contact with customer transaction data.
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Provide two (2) customer references including phone and email contact information.
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Agrees to provides customers with “Rate your Reseller” survey to acquire feedback on performance and professionalism.
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$100 application fee received.
Who determines if my company meets the Certification criteria?
Members of RSPA’s Education and Certification committee review all Certification applications.
How often do the Certification criteria change?
Certification must be renewed annually which allows RSPA’s Education and Certification committee to elevate performance standards and ensure that companies maintain acceptable performance standards.
Do I have to be an RSPA member?
Yes, being an RSPA member in good standing is a criterion for certification. Good Standing is defined as:
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Executive management are listed in membership database.
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Membership must be paid in full annually.
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Provide business license number for the state where you have a physical/market presence.
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Maintain a company website with RSPA member logo.
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Business principle or executive management agrees to abide by the RSPA Code of Ethics and POS Sales and Support Best Practices as outlined in the application.
What are the benefits of being certified?
The benefits of becoming a certified company include:
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A listing on the RSPAcertified.com website with a link back to your company website
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Marketing to merchants to build awareness and promote confidence in using a reputable reseller that has met RSPA Certification criteria.
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Marketing materials: Certification logos, template for press release, marketing slick for use with proposals, listing in Connect magazine issues, 5 certification lapel pins, and a plaque and window sticker for your business. Additional certification business identity items are available at a discount through RSPA Marketing services.
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Designation as ‘certified’ in RetailNOW marketing items.
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“Rate Your Reseller” online survey tool for customers to rate your service in a confidential manner. Feedback will be shared via our www.RSPAcertified.com website.
What are the Steps to Becoming RSPA Certified
1. Place the RSPA member logo on your website.
2. Complete the online application at http://www.gorspa.org/certified (Information provided on the online application is used to populate your landing page at www.RSPAcertified.com.)
3. The $100 application fee will be collected via the online form.
4. Return the signed RSPA Code of Ethics and Rate Your Reseller Agreements.
5. Email your company logo to Education@GoRSPA.org
What is the cost?
The application fee is $100.00.
How do I apply?
Click the “Apply NOW’ link at www.GoRSPA.org/Certified to access the online Certification application.
Where can I go to see who’s certified?
RSPA Certified Companies
What the difference between RSPA Certified and RSPA Premier Certified?
At the beginning of 2012, RSPA launched Premier Certification for Resellers which incorporates our RSPA Support and Sales Specialist certificate programs and our PCIwise courses to elevate performance standards.
Premier criteria (for Resellers) to begin working towards:
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Each reseller location/branch must have 1 Comptia Network+ certified employee at a minimum.
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60% Support personnel complete “RSPA Support Specialist” certificate program.
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60% Sales personnel complete “RSPA Sales Specialist” certificate program.
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Business principle(s)or executive management complete PCIwise certificate program.
Is there a practice test on the online course site that I can take for the CompTIA Network+ exam?
Search for "Comptia N10-004".
Once I take the Network+ practice exam, do you offer courses to help me prepare for the actual exam?
There are online courses available for each section of the CompTIA Network+ exam. Search for "CompTIA Network+" to locate the section you need.
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