December
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg 
• PCI
• RSPA Your Center for Industry Education
• Managed Services, Should you Jump the Wave?
• The Importance of Taking Care of People
• Developing Your Mission Statement 
• Flat is the New Up
• Is Your Head in the Cloud?
• New Member Spotlight
• INSPIRE2011 

November
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• Letter from the Editor 
• Are you a Bridge Builder? 
• PCI
• 4 Ways Leaders Can Overcome the Fear of Conflict
• Growth Problems We Are Solving
• New Member Spotlight 
• State of the Industry
• Help! I Have Become a Commodity

October
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• The Strangest Secret
• How to Stay Positive and Focused
• Are Your Employees Getting Ready to Bolt?
• Communicate Expectations The Right Way
• What Do You Know About Social Media? 
• INSPIRE2011
• Managing Multiple Social media Accounts
• Build Your Business Success Through Branding
• What Your Marketing Message Says About You
•  In-Depth with Jason Cowan
• Meet the 2010-2011 Board of Directors
• New Member Spotlight: YWaiter
• New Member Spotlight: Capitalist Merchant, LLC

September
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• What Twitter Can Teach Leaders About Effective communication
• RSPA Industry Initiatives
• RetailNOW 2010 Was a Huge Success!...Now What?
• Where Are All the Women?
• RSPA & VSR Innovative Solution Award Winners Announced at RetailNOW
• Seven Secrets of Driving Customer Loyalty and Profits
• Show and Tell
• Thought Leaders Now Being Replaced By Feeling Leaders
• The Keys to Engaging Your Emplyees

July/August
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• RetailNOW Travel Tips Plus: Lunch Highlight 
• RSPA Scholarship Story 
• The Leader's Mindset: Overcoming the Obstacles on the Trail to Succes 
• Biometrics: A Retail Dead-End or the Next Generation 
• Keeping Up with 21st Century Shoppers
• The Current State of the SMB Market
• Seminar Secrets: Beyond Working the Room 
• Sit Up Straight and Pay Attention!
• Five Steps to Uncommon Success
• A Few Great Negotiation Tricks You Can Use
• Wish Lists Drive Web Traffic
• New Member Spotlight: Mettler Toledo
• New Member Spotlight: E-back Up

June
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• Inside RetailNOW 
• RetailNEXT Preview 
• Thinking About Selling Kiosks? 
• 3 Reasons to Speak the Universal Tradeshow Language 
• Building the Right Team 
• Email Responses - 101
• Employees as the Uncommon Denominator 
• Media Planning: Smart Choices for Your Success
• How to Train Cats and Salespeople
• Managing Your Life and Keeping It Together
• How to Build Trust and Rapport Quickly
• New Member Spotlight

May
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• Inside RetailNOW 
• Employees Need a Jolt? 
• Selling After the Sale 
• The Power of Social Proof 
• How to Avoid Eating Your Words 
• Burn Your Boat
• New Member Spotlight 

April
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• RetailNOW: What Our Members Are Saying 
• RetailROI 
• Why I Love Training as a Business 
• Networking for Success
• Eleven Marketing Mistakes
• Principles of Persuasion 
• PCI Security: Do You Measure Up?
• New Member Spotlight

March
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• INSPIRE2010 Recap 
• The Art of the Upsell for Dealers 
• Eleven Marketing Mistakes, By: Brian Offenberger 
• Digital Signage: Four Steps To Start Selling, By: Irene Chow
• Six Powerful Prospecting Tips, By: John Boe
• A Maze of Possibilities, By: Julie Ritzer Ross
• New Member Spotlight

January/
February
2010

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• President's Note, By: Joe Finizio
• Association in Action
• Legally Speaking, By: Robert Goldberg
• Do You Have Your Passport?, By: Alliah Sheta
• Digital Signage Cuts Across Retail, By: Al Hahn
• The Remarkable Power of Thank You!, By: Wendy Maynard
• The Impact and Implications of Losing Customers, By: Mike Henning
• Rife With POSsibilities, By: Julie Ritzer Ross
• Extend Your Reach by Getting Social, By: Christy Thompson
• Selling to the Four Temperament Styles, By: John Boe
• New Member Spotlight