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Support Specialist Certificate Programs
Sales Specialist | Support Specialist | PCIwise
Target Audience:
Personnel who install, provide support to resolve end-user hardware or software technology problems (on-site or remotely), and/or provide end-user training.
Job Role/Description:
Candidate will have an understanding of networking and communications and be capable of installing and maintaining the network infrastructure and retail technology components for the solution with the appropriate hardware, wiring and services. This should be accomplished by demonstrating technology and product proficiency, coupled with capabilities in implementation and on-going customer technical support. This person may also be capable of training the end user.
To attain the RSPA Support Specialist Certificate, candidates must complete all of the following requirements:
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You are committed to upholding the RSPA Code of Ethics
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Two (2) or more years experience installing POS solutions and/or IT Networks
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One (1) Software application/vendor specific credentials
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Successful Completion of Core Skills
Renewal is yearly
Total cost for online courses is $250 when purchasing 10 courses in 1 transaction for 1 individual.
Apply the promotional code 10-PK. PCIwise courses are offered at no cost to RSPA members.
LOG IN now to access online courses.
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All of the following courses can be found at RSPA's Center for Industry Education.
Visit www.GoRSPA.org/Education to log in.
CORE SKILLS:
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RSPA PCIwise for Support Staff:
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Payment Industry Overview
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PCI Security Regulations
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PCI Compliant Systems Topology
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Installing a PCI Compliant POS/Payment Processing System and Environment
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Recommended paperwork to complete
a PCI Compliant Installation
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How to administer a PCI Compliant POS System and Environment (training)
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How to provide on-going support and administration for PCI Compliant Systems
Customer Service Skills:
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Communication Skills
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Technical Support Agent Survival Skills
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Technical Support Essentials
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Customer Service Over the Phone
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Customer Service Fundamentals: Building Rapport in Customer Relationships
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Essential Skills for Professional Telephone Calls
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Listening Essentials: Improving Your Listening
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Industry Specific:
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Selling Maintenance/Professional Service Plans
Professional Development Electives:
(Choose 3)
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Creating a Positive Attitude
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Goals and Setting Goals
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Managing from Within: Self-empowerment
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Time Management Planning and Prioritizing Your Time
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Time Management Analyzing Your Use of Time
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Time Management Avoiding Time Stealers
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